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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
The Central Marketing Organisation (CMO) is responsible for driving usage and engagement with cardmembers through an omni-channel approach. As a part of Project Fusion, this individual will be responsible for building, testing and delivering the Digital Channels (website and mobile app) platform solution for India. This position is within the Digital Marketing team and will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of channel platform build for the Project Fusion. This is a highly visible and strategic position within the company.
Key Deliverables include:
·Own the Digital Channels (website logged in UI and Mobile App UI) platform on user stories, build, testing and implementation
·Collaborate with business and technology partners, Fusion PMO, technology partners and colleagues in defining vision, strategy and roadmap
·Own and help test all user stories and UI/UX for channels build end to end across UAT, SIT and Production testing
·Define and articulate business metrics and targets for all initiatives and platforms and ongoing monitoring and improvements
·Maintain an active product backlog that closely aligns with the business channel strategy and roadmap.
·Understand and apply new trends, regulations and competitive best practices into requirements for the platform build.
·Anticipate program / project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery
Minimum Qualifications
·10+ years of Product Management, Digital UI/UX build experience driving product implementation in an iterative approach
·A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset
·Experience managing multiple products or UI/UX builds with mandatory knowledge of BFSI industry (market trends, economics, regulatory environment)
·Must have the ability to “connect the dots” between different requirements of different stakeholders
·Proven track record in defining winning product constructs and delivering product vision and roadmap.
·Strong leadership with the ability to influence others through relationships without authority
·Have the aptitude to zoom in to the lowest level of detail and zoom out describing vision and strategy
·Must have the ability to translate business problem statements into solutions with analytical mindset
·Strong communication and presentation skills
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.