Manager Quality

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Manager - Engine assembly, testing and paint
Oversees the administration and continual improvement of quality management systems.

Responsibilities
•    Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
•    Leading the development and implementation of corrective action and preventive measures to achieve quality targets.
•    Investigating and addressing trends with internal and external non-conformance.
•    Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met.
•    Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge: 
•     Applies an assigned technique for critical thinking in a decision-making process.
•     Identifies, obtains, and organizes relevant data and ideas.
•     Participates in documenting data, ideas, players, stakeholders, and processes.
•     Recognizes, clarifies, and prioritizes concerns.
•     Assists in assessing risks, benefits and consideration of alternatives.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Working Knowledge: 
•     Develops basic persuasive arguments.
•     Discusses organizational culture around providing input on decisions.
•     Uses active listening skills and probing techniques to surface opportunities to influence.
•     Identifies who the decision makers are and how they receive information.
•     Regularly presents ideas or suggestions to associates in persuasive terms.

Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes.
Level Working Knowledge: 
•     Discusses considerations for work cell design and effectiveness monitoring.
•     Finds solution for key technical and people problems associated with transformation to lean.
•     Explains issues and considerations of implementing lean in own function or area.
•     Selects and utilizes tools, techniques and measurements associated with a lean assessment.
•     Explains benchmarks and measures of effectiveness of lean.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Level Working Knowledge: 
•     Raises awareness of potential bottlenecks and disruptions to the schedule.
•     Breaks tasks into manageable steps that can be incorporated into a personal work plan.
•     Escalates concerns over competing or conflicting priorities.
•     Monitors progress continuously and adjusts tactics for handling situations on a case by case basis.
•     Creates action plans that ensure the accomplishment of responsibilities.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge: 
•     Identifies and documents specific problems and resolution alternatives.
•     Examines a specific problem and understands the perspective of each involved stakeholder.
•     Develops alternative techniques for assessing accuracy and relevance of information.
•     Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
•     Uses fact-finding techniques and diagnostic tools to identify problems.

Quality Management System (QMS): Knowledge of Quality Management System's (QMS) functions, features, and capabilities; ability to design, implement, test, and maintain Quality Management Systems to consistently meet customer requirements and regulatory compliances.
Level Working Knowledge: 
•     Adheres to the process, requirements, and documentation associated with QMS.
•     Contributes to the development of business case analysis for a new QMS functionality in the system.
•     Explains and analyzes quality indicators and metrics relevant to one's business unit or function.
•     Monitors key interfaces and criticalities related to QMS.
•     Reviews various QMS products and service providers available in the market and lists their applications.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge: 
•     Provides prompt and effective responses to client requests and interactions.
•     Monitors client satisfaction levels on a regular basis.
•     Alerts own team to problems in client satisfaction.
•     Differentiates the roles and responsibilities in a business relationship.
•     Works with clients to address critical issues and resolve major problems.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. 

Additional information : This job required 5days working from office.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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