Operations Manager, 3P Central

. The Operations Manager, IN 3P Central, is responsible for driving compliance culture through risk and mitigation actions, centrally managing the 3P SC Network Performance by ensuring process improvements and apt review models, and handling commercial negotiations and loss recovery with 3P Partners in coordination with Procurement & SLP. The role holder will also execute Site Launches/Closures end to end including site visits, shortlisting and transitions. She/he will ensure the readiness of all sites for ART events through leading and lagging indicators measurement and workforce hiring & training coordination.
Key job responsibilities
• Risk Mitigation and Compliance: Identify risks and develop mitigating initiatives related to compliance by engaging with the TRC and 3P Partner for timely audits, identification, documents verification and CAPs. Drive a culture of compliance with partners to ensure zero breach of contracts. Ensure adequate festival and unplanned contingency planning in coordination with CF, MPO and Partner.
• Network Performance Management: Oversee and manage the 3P Middle Mile Network Performance, collaborating with MPO, L&D and 3P Partners across 14 3P Sort Centers in IN. Establish key performance indicators for partners along with measurement and visibility in partnership with MPOs. CF and NOC.
• Commercial Analysis for FCF: Own commercials through detailed analysis, working in close coordination with the Procurement team to achieve mutually beneficial costs and agreements. Develop benchmarking for indirect and direct cost elements.
• Billing account management: Ensure budget planning for partner accounts are completed in coordination with Finance. Share purchase requisitions and orders are available as per SLA, with partner and mitigate cash flow risks.
• Loss Recovery Mechanism: Develop and implement stringent recovery mechanisms like automated reports, standard deep dive formats and reviews to minimize losses and improve overall operational efficiencies.
• New Launches, Closures, Initiatives and SOP Design: Drive the formulation and implementation of new program launches, design SOPs, and develop scalable long-term initiatives in coordination with MPO, partner, central flow and ACES. Drive initiatives to stay ahead of IN or other geo industry trends and adapting to changing customer demands. Develop short and long term plan for building transitions along with its drive to end stage of execution.
- 2+ years of employee and performance management experience
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
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