Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This role is a part of our OPF Team. Team works on providing L2 application support FIS hosted Payment solutions to clients in APAC region. We are looking to add an energetic, talented, and experienced support analyst senior to our growing team. The role is to provide L2 support, examine mistaken payments along with incident management, change management, problem management. day to day processing of files and fixing the production issues that may arise and require further investigation and resolution
What you bring:
- Looking between 6- 10 years of experience.
- Must be open for 27*7 Shifts.
- Good experience in Incident Management, Change Management, Problem Management, file Uploads that come from schemes
- Good experience in Configuration changes, Business Validations for all Changes/Releases that goes to PROD, AWS File Transfer operational functional support for File movement.
- Closely work with Developers/L3 team to provide correct analysis and solution.
- Supports and configured AWS services for overall processing.
- Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
- Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes. Be included in rotating on-call schedule.
- Lead and assist with resolving incident response and technical investigations as needed.
What you will be doing:
- Overall experience of 6-10 years
- Good experience in Bit Bucket, SVN, GIT, Maven , CI/CD.
- Knowledge on banking or payments domain.
- Good experience in Databases – Oracle, MQ – IBM MQ, Log monitoring -SPLUNK and typical log files via unix/linux machine,OS – Unix/Linux
- Good to have – Docker . Kubernates, AWS services (S3 Storage, CloudWatch, AWS EKS)
- Good experience in Jenkins, Artifactor, Change Management ,ServiceNow, Jira
Added bonus if you have:
- Knowledge of FIS’ products and services.
- Knowledge of financial services industry.
- Knowledge of basic financial analysis principles and ratios.
What we offer you
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain.
- Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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