Payment Lifecycle Analyst - Asia Cash Operations

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Analyst in Asia Core Cash Operations, you will be directly responsible for the day-to-day operations, including transaction processing – payments and receivable; ecommerce payments. This role provides an opportunity to collaborate with cross-functional teams, promote process improvements, and enhance your skills and capabilities in the field of cash operations and payment processing.

Job Responsibilities:

• Processing electronic, manual transactions and reconciliations.
• Monitoring and ensure timely and accurate processing of transactions, in accordance with established policies and procedures.
• Implementing and maintain robust controls and procedures to mitigate operational risks, prevent errors.
• Timely mail correspondence with internal and external clients.
• Collaborating with cross-functional teams, including Tech, Relationship Manager, Treasury for efficiency and effectiveness in day to day operations
• Following escalations matrix for identified issues.
• Assist in issue resolution and providing incident report in case of errors.
• Identifying training and development needs for team members to enhance their skills and capabilities.
• Cross-training across multiple processes. Performing product verification tests (PVTs) 
• Promoting assigned projects for process improvements

Required Qualifications, Skills and Capabilities:

• Bachelor's/ Post Graduate degree in finance, accounting, business, or related field.
• Minimum of 5 years of experience in cash operations, payments processing, or financial services.
• Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region.
• Working knowledge of various aspects of International Payment Processing Operations. Working/Expert Knowledge of SWIFT / ISO & international payment conventions & practices is a must.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels.
• Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.