Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Physical Security Analyst II
Role Summary
The Physical Security SOC Analyst II is a mid-level position within the Local Security Operations Center responsible for real-time monitoring, incident triage, alarm monitoring and escalation of physical security events across Mastercard’s India offices. This role ensures the safety of personnel, protection of assets, and continuity of operations through proactive surveillance and response.
Key Responsibilities
· 24x7 Monitoring & Response: Operate in a follow-the-sun model to monitor badge access, CCTV, intrusion alarms, and environmental sensors using platforms like Honeywell ProWatch, Max-Pro, and other platforms.
· Incident Management: Triage, document, and escalate physical security incidents such as unauthorized access, tailgating, or facility breaches in accordance with the Local SOC Incident Response Playbook.
· Access Control Administration: Manage badge profiles, temporary access requests, and audit logs. Coordinate with Physical Access Engineering and local site security teams.
· Threat Intelligence & Escalation: Monitor geopolitical, environmental, and civil unrest indicators. Escalate threats to regional security officers and crisis management teams. Support high risk travel queries for Mastercard employees.
· Audit & Compliance Support: Maintain incident logs, generate reports, and help to prepare for internal/external audits (e.g., PSS, ISO 27001) with evidence and documentation.
· Collaboration & Communication: Liaise with regional security leads, facility managers, and third-party security vendors (e.g., G4S, Allied Barton) for coordinated response.
· Automate local SOC process & procedures driving through innovation & digitally way.
Tools & Platforms
· Honeywell ProWatch, Max-Pro, Milestone, TruVision
· Fusion, Remedy, xMatters
· Everbridge, World Watch Monitor
· Microsoft Teams, Outlook, SharePoint
Qualifications & Experience
· 5-7 years of experience in physical security operations or SOC environment
· Bachelor’s degree in Security Management, IT, or related field preferred
· Certifications such as CPP, PSP, or CSM® are a plus
· Familiarity with global security standards and compliance frameworks
· Strong verbal and written communication skills, with the ability to deliver concise situation reports and brief stakeholders under pressure.
· Experience drafting emergency alerts, security advisories, or incident summaries for Regional Executive or Global audiences.
Work Environment
· Situational Awareness: High alertness and ability to assess risk in evolving, ambiguous situations.
· Team-Oriented Mindset: Ability to work collaboratively with diverse stakeholders in security, RES and other business units .
· Integrity & Discretion: Demonstrates confidentiality and professionalism when handling sensitive security incidents or personal information.
· Decision-Making Under Pressure: Calm and confident in fast-moving or high-risk events.
· Shift-based operations (24x7 coverage)
· Collaboration with global teams across time zones
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
