Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers?
The Finance operations PMO team is seeking a creative and passionate senior program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history!
The Program Manager will manage initiatives within Global Accounts Receivables and will be responsible for driving effective people, processes, and technological improvements through the order to cash (O2C) lifecycle to achieve organizational goals and deliver results. This individual will have ownership over business integration programs while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with local and global business, finance, and operational teams, system developers and product managers. Responsibilities include supporting business initiatives through designing transactional workflows, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential.
The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with deep knowledge of project/program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.
Key job responsibilities
- Partner with key counterparts across geographies to launch business and/or technical initiatives in a scalable and cost effective manner
- End to end project management across a suite of launches within a program
- Develop a solid understanding of Amazon’s Finance Operations systems and processes
- Translate complex business requirements into functional designs
- Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics
- Manage process transitions/implementations across multiple functions and geographies
- Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented
- Identify, assess, track and mitigate risks at multiple levels
- Proactively monitor program performance to identify, address and prevent potential issues
- Address barriers through problem solving, communication and active coordination with stakeholders
- Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing priorities
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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