Scality Storage Engineer

Scality Storage Engineer Exp range - 5- 14 yrs Location - Bangalore Key Responsibilities:  Resolve customer’s issues via the telephone, email or remote sessions.
 Reproduce issues in-house and responding back in a timely manner.
 Regular follow ups with customers with recommendations, updates and action plans.
 Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
 Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
 Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
 Provide consulting support in his/her area of expertise  Maintain quality on case documentation, SLA timeframes and operational metrics.
 Performs within the Productivity Measure of the team (scorecard)  Incident Management: Resolve single and cross technology incidents independently.
Lead the team members to resolve complex or cross technology incidents.
 Escalation Management: Identify, manage, and lead technical escalations.
Participate in formal Escalation when required to support escalation especially during crisis.
 Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Perform Trend and Root cause analysis.
 Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records.
Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.
 Patch and Security Management: Apply patch and security changes per policy.
Proactively monitor the environment for patch compliance.
Analyze patches for compatibility with each customer or internal infrastructure environment.
 Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Must Have:  Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting of at least 2 of the storage skills Scality, DDN Storage, GPFS, Luster.
 Qumulo , object storage with linux  Good Knowledge on Parallel/Distributed file system  Firmware and management experience on above Storage  Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors)  Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)  Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes  Troubleshooting performance related issues on HW and Operating system  Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX  Should be ready to work in 24x7 rotational shifts and on weekends.
 Good written and verbal communication skills (Mandatory).
 Zeal for going the extra mile to solve customer issues.
 Complex troubleshooting experience and Logical Problem-solving approach  Ability to work in a Solution environment, collaborating across Technology Teams.
Good to have:  Certification on any of the Scality, DDN Storage, GPFS, Luster.
 Operating Systems Knowledge – administration and support on Linux, VMware, Windows HyperV,  Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage  Tools Knowledge on ServiceNow  Must achieve excellent customer satisfaction.
 Take ownership and work with high productivity and efficiency.
 Support other team members and seek their advice to make decisions on complex issues.
 Deliver trainings when required.
What you need to bring:  Bachelor’s degree in Engineering (or Equivalent).
 Experience: Minimum 6-7 years of experience in Storage & Backup administration support  Should possess strong knowledge of Object, Block, File Storage technology and good understanding of Parallel & distributed file system.
Additionally other domains such as storage/SAN/networking/database  Relevant certification on the latest track like Scality, DDN Storage, GPFS, Luster will be an added advantage.
 Flexible to work in 24X7 support environment  ITIL certification is an added advantage