Security Operations Manager

About Pattern
Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Role Overview

• As a Security Operations Manager you will be responsible for overseeing how the information security team responds to and manages incidents. Come put your knowledge to use training junior analysts, maturing the program, and planning how to support the business through years of growth. When not busy with incident response (it’s not so bad, really!) you can help with pen testing and security strategy. This is your chance to help shape a program that will continue to grow and have a large impact for years to come.

Key Responsibilities

• Program Leadership: Design, implement, and manage a team of incident responders who stay on top of the latest threats to our business.
• Incident Response: Oversee and participate in the incident response lifecycle, from detection and analysis to containment, eradication, and post-incident review.
• Endpoint Security: Manage the endpoint security tooling deployment and tuning.
• Metrics & Reporting: Develop, measure, and continuously improve internal security metrics to assess the effectiveness of security operations and seek improvements..
• Stakeholder Engagement: Effectively communicate technical concepts and security strategies to technical teams, executive leadership, and other stakeholders.
• Penetration Testing: Execute internal penetration tests and mentor analysts learning how to perform testing. Oversee external penetration testing engagements.

Required Qualifications

• Proven experience in leading security operations, incident response, and basic digital forensics.
• Strong understanding and hands-on experience with SIEM and SOAR platforms.
• Familiarity with penetration testing methodologies and tools.
• Experience building and managing an on-call rotation.
• Familiarity with AWS and cloud security concepts.
• Excellent written and verbal communication skills and ability to explain technical information to individuals in different departments, including executive leadership.
• Strong leadership and team management skills.
• You love learning and staying current with cybersecurity threats and technologies.
• You love supporting the team more than chasing your personal goals.

What Success Looks Like

• You proactively identify and mitigate security risks, showing a strong focus on prevention.
• You lead incident response efforts efficiently and effectively, minimizing impact.
• You continuously optimize security operations processes and tools.
• You follow through with all assignments in a timely manner.
• You give 100% to all tasks and projects you are given.
• You actively comment and participate in group collaborations.
• You are focused on delivering results and measuring the impact and implications of outcomes.

Tools you’ll get to play with

• GitHub, including Copilot
• Wiz Code
• Terraform
• AWS
• Snowflake
• Kubernetes

Career Growth and Team Environment

• This is an outstanding opportunity to shape the security posture of one of the fastest-growing ecommerce accelerators. You will report to the VP of Information Security and will work closely with engineering leadership. Pattern promotes an environment of mentorship, professional development, and mutual support—a place where innovative ideas are welcomed and every team member's contributions matter.
• If you're ready to drive security innovation and lead our security operations initiatives to new heights, we’d love to have you on our team at Pattern.