Senior EUC Engineer

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our office in Bangalore, Global Technology Park, Bellandur

The Senior EUC Engineer will be a key member of the End User Computing (EUC) team, which provides specialised group-wide services across Informa’s divisions. This role requires a highly skilled professional to lead initiatives, implement solutions, and deliver exceptional support within the EUC space.

This role offers an exciting opportunity to drive innovation, implement impactful solutions, and contribute to the success of Informa’s End User Computing initiatives.

Key Responsibilities

• Intune Administration: Deployment of Desktop Configurations using Intune Configuration Policies, Remediation Scripts and Applications.
• Lead Engineer for Admin by Request: Manage and optimise the Privilege Management tool to ensure it delivers maximum organisational benefits.
• Application Lifecycle Management: Oversee the packaging, upgrading, and patching of applications using Intune.
• Security Collaboration: Analyse security tool outputs, collaborate with the security team to mitigate vulnerabilities, and ensure minimal impact on end-user experience and system performance.
• Device Configuration and Implementation: Architect and implement build configurations for laptops, desktops, and mobile devices using cutting-edge technologies. Deliver value-driven solutions while achieving long-term design objectives.
• Prototype Design and Planning: Develop prototype designs for EUC initiatives, supporting approval processes, planning, and decision-making.
• Innovation and Automation: Leverage industry trends and innovations to enhance efficiency, reduce operational costs, automate processes, and improve the end-user experience.
• Advanced Support and Problem Management: Provide 3rd-level support for complex incidents and lead problem management efforts.
• Agile Collaboration: Work closely with team members and contribute to projects using Agile Scrum methodology.

• Extensive Experience: At least 8 years of experience in supporting and managing Windows desktops in an enterprise-level environment, particularly within a Level 3 team.
• Solution Design Expertise: Proven ability to design and implement solutions in the EUC domain.
• PowerShell Proficiency: Strong skills in writing and modifying PowerShell scripts, connecting to APIs, and deploying scripts via Intune. A keen focus on automation is essential.
• Technical Knowledge:
  • Windows 11 deployment and management using Intune, Autopilot, Active Directory, Azure AD, Intune MDM, Group Policy Management, and PowerShell scripting.
  • Application packaging and deployment using Intune, with experience in PowerShell Deployment Toolkit (PSADT).
  • Vulnerability assessment tools such as Defender, with the ability to remediate vulnerabilities using Intune.
  • Hardening Windows desktop devices using CIS benchmarks and Microsoft security baselines.
  • Familiarity with Virtual Desktop technologies.
• Communication and Training: Ability to communicate effectively with team members, support teams, and end users, including providing training and knowledge transfer when needed.
• Customer-Centric Approach: A strong focus on delivering excellent service to end users, coupled with outstanding organisational skills to manage a busy workload.
• Teamwork and Self-Management: Ability to work collaboratively within a small team while independently managing personal deliverables.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.  At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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