Senior Manager, Data Tech and AI

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Senior Manager, Data Tech and AI

We are seeking a Transition Manager for a new account to inbuild and scale capability development programs, lead knowledge transfer (KT) during transitions phase and establish robust knowledge management (KM) practices in steady phase

An IT Transition Manager is responsible for planning, coordinating, and overseeing the smooth transfer of IT services, systems, or projects from one environment to another—ensuring minimal disruption, risk management, and alignment with business goals. This role blends project management, IT service management, and stakeholder communication.

Responsibilities

• Transition Planning & Execution

  
  

• Develop and manage transition plans for IT services, applications, or infrastructure.

  
  

• Ensure projects move from development to operations seamlessly.

  
  

• Align transition activities with organizational goals and timelines.

  
  

• Risk & Quality Management

  
  

• Identify risks associated with transitions and create mitigation strategies.

  
  

• Monitor quality standards and compliance with ITIL, Agile, or SDLC frameworks.

  
  

• Conduct lessons learned and continuous improvement reviews.

  
  

• Stakeholder Communication

  
  

• Act as the bridge between technical teams, business units, and external vendors.

  
  

• Provide clear reporting on progress, risks, and issues.

  
  

• Escalate challenges to leadership when necessary.

  
  

• Service Delivery & Governance

  
  

• Ensure IT services meet agreed service levels during and after transition.

  
  

• Implement governance processes (e.g., ServiceNow, ITSM tools).

  
  

• Oversee handover to operations/support teams

  
  

• Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed.

  
  

• Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices

  
  

• Understand G’s Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas

  
  

• Taps into internal networks – TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance with client’s expectations

  
  

• Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period

  
  

• Build