Senior Manager – MR Operations

Job Description:

• Oversee end‑to‑end project execution from scoping to invoicing.
• Ensure accurate estimation, costing, and feasibility assessment for all incoming projects.
• Establish and monitor delivery processes for survey programming, data processing, and project management.
• Ensure projects meet timelines, quality, budget, and compliance requirements.
• Drive operational efficiency through workflow optimization and automation opportunities.

• Manage and mentor a team of survey programmers, data processors, project managers, and team leads.
• Conduct performance reviews, skill assessments, and development planning.
• Ensure effective resource allocation and workload balancing.
• Foster a culture of accountability, continuous learning, and operational excellence.

• Serve as the escalation point for clients, internal teams, and vendors.
• Partner with account managers and sales teams to support pre‑sales activities.
• Build strong client relationships through clear communication, expectation management, and proactive issue resolution.
• Collaborate with cross‑functional teams including Finance, Sales, QA, and Vendor Management.

• Own operational budgets, forecasting, and resource planning.
• Drive margin improvement through efficient costing, resource allocation, and vendor negotiations.
• Monitor project profitability and take corrective measures when required.
• Ensure accurate and timely invoicing in partnership with Finance.

• Ensure adherence to company-wide quality frameworks and market research standards.
• Implement best practices and SOPs across all operational functions.
• Lead continuous improvement initiatives and implement corrective action plans.
• Manage audits, compliance checks, and quality evaluation exercises.

• Build and maintain relationships with external vendors (survey programmers, DP vendors, translators, sample providers, etc.).
• Negotiate rates, SLAs, and performance expectations.
• Evaluate vendor performance and ensure timely identification of alternative options when required.

• 12+ years of experience in Market Research Operations, with at least 3–5 years in a leadership role.
• Proven experience managing multi‑functional operations teams (survey programming, data processing, PM).
• Strong background in quantitative research processes and tools.
• Strong Project Management background.
• Strong understanding of Market Research domain

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