Senior Manager, Site Reliability & Operations

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

About the Role
We are seeking an experienced manager with strong Site Reliability Engineering (SRE) and DevOps expertise to lead one of our Platform Engineering teams. The ideal candidate combines hands-on technical knowledge with leadership experience, driving operational excellence, reliability, and automation across customer environments on the cloud.

This role is critical in ensuring our environments are stable, secure, and scalable. You will manage and mentor a team of SREs/DevOps engineers, while collaborating closely with R&D, DevOps, and GS teams to improve system reliability, performance, and operational processes.

Responsibilities

Team Leadership & Management

• Lead, mentor, and develop a team of SRE and DevOps engineers.

  
  
  

• Define team objectives, responsibilities, and career growth plans.

  
  
  

• Ensure smooth collaboration between DevOps, R&D, and GS. .

  
  
  

• Participate in recruitment and onboarding for the SRE/DevOps organization.

  
  
  

Environment & Deployment Ownership

• Oversee management of product environments on Azure Cloud.

  
  
  

• Supervise release deployments, upgrades, hotfixes, and environment provisioning.

  
  
  

• Ensure high reliability and availability through proactive monitoring and automation.

  
  
  

• Drive environment consistency and compliance across multiple customers.

  
  
  

Reliability, Monitoring & Incident Management

• Guide the setup and maintenance of observability stacks (metrics, logging, tracing).

  
  
  

• Lead incident management: triage, mitigation, root cause analysis, and follow-up actions.

  
  
  

• Establish SLOs, SLIs, and error budgets in collaboration with R&D and DevOps.

  
  
  

• Improve MTTR and MTTD through process optimization and automation.

  
  
  

Automation, Performance & Security

• Champion automation of operational tasks and processes using IaC (Terraform, Ansible, Helm, etc.) and pipelines.

  
  
  

• Oversee performance monitoring, capacity planning, and environment optimization.

  
  
  

• Ensure security best practices, vulnerability remediation, and access controls are enforced.

  
  
  

Cross-Team Collaboration

• Act as a liaison between DevOps, R&D, and GS to deliver reliable experiences.

  
  
  

• Promote knowledge sharing, documentation, and best practices within and across teams.

  
  
  

Requirements

Technical Experience

• 5+ years of hands-on DevOps/SRE experience.

  
  
  

• Strong experience with Kubernetes, Docker, and container orchestration.

  
  
  

• Expertise with CI/CD pipelines (Jenkins, Azure Pipelines, GitHub Actions, etc.).

  
  
  

• Experience with cloud platforms (Azure required; GCP/AWS a plus).

  
  
  

• Proficiency in scripting (Python, Bash, etc.) and IaC tools (Terraform, Ansible, Helm).

  
  
  

• Experience with monitoring tools (Prometheus, Grafana, etc.) and distributed systems.

  
  
  

Managerial Experience

• Minimum 3 years of managing SRE/DevOps or engineering teams.

  
  
  

• Experience mentoring engineers and driving operational excellence.

  
  
  

• Ability to define team processes, KPIs, and standards.

  
  
  

Soft Skills

• Strong ownership and accountability mindset.

  
  
  

• Excellent communication and collaboration skills.

  
  
  

• Ability to work effectively under pressure during incidents.

  
  
  

• Passion for continuous improvement and innovation.

  
  
  

Why Join Us?

• Lead a critical engineering team shaping reliability and operational standards.

  
  
  

• Directly impact customer satisfaction and SaaS platform stability.

  
  
  

• Work with modern, complex technologies across multiple cloud infrastructures.

  
  
  

• Grow and mentor a team while driving organizational excellence.

  
  
  

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!