Senior Product Sustenance Engineer

About Eurofins – the global leader in bio-analysis

Eurofins is Testing for Life. The Eurofins network of companies believes that it is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

With over 62,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products.

Eurofins companies’ broad range of services are important for the health and safety of people and our planet. The ongoing investment to become fully digital and maintain the best network of state-of-the-art laboratories and equipment supports our objective to provide our customers with high-quality services, innovative solutions and accurate results in the best possible turnaround time (TAT). Eurofins companies are well positioned to support clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities as well as the evolving requirements of healthcare practitioners around the world.

Eurofins has grown very strongly since its inception and its strategy is to continue expanding its technology portfolio and its geographic reach. Through R&D and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions.

Shares in Eurofins Scientific are listed on the Euronext Paris Stock Exchange (ISIN FR0014000MR3, Reuters EUFI.PA, Bloomberg ERF FP).

POSITION TITLE (ENGLISH): Senior Product Sustenance Engineer

REPORTING TO: Manager

REPORTING LOCATION: Bangalore       

WORKING LOCATION: Bangalore       

NUMBER OF FTEs UNDER RESPONSIBILITY:0

SUMMARY OF POSITION AND OBJECTIVES:

The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process.

Job description:

Below are technical expertise needed for this “Senior Product Sustenance Engineer (L2  Support)” role.

• Minimum 7 years of experience in application support.
• Customer focused and goal orientated with keen attention to detail.
• Excellent analytical and problem-solving skills.
• Excellent verbal/written communication skills. Good competent in English.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
• Have good practice on ITIL framework to assist in day-to-day BAU Operations.
• Experience in working with cross functional teams spread across geographies.
• Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
• Proven ability to work within service level agreement in order to solve customer issues.
• Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.
• Responsible to drive all technical and functional issues towards closure.
• L2 support - diagnosis, investigation, resolution, coordination with business, application owners.
• Creation of ticket and tracking through lifecycle
• Co-ordinate with L3 support for application bug/ enhancement requirement.
• Willing to work in 24x5 support environment.
• Very good knowledge in SDLC and STLC process.
• Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP’s.

Technical Knowledge:

• Understanding of single sign on.
• Good knowledge of DB, SQL & understanding of UML.
• Any experience in handling functional needs / conducting functional sessions is added advantage.
• Experience in debugging the apps with API / REST services.
• Experience in cloud concepts & handling of application hosted on cloud.
• Understand of terraform, Observability, Error handling in Cloud setups.
• Writing automated scripts / queries for validating applications would be appreciated.
• Any Azure / DevOPS certification

Personal Qualities:

• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills
• Successful teamwork experience and demonstrated leadership abilities are required.
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
• Ability to articulate and present different points-of-views on various technologies.

EVOLUTION:

What we offer:

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

QUALIFICATIONS AND EXPERIENCE REQUIRED: 

• 7 year experience in Software Application support teams.

BE/MCA or any other equivalent degree.

All your information will be kept confidential according to EEO guidelines.