You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Description
The Sr. QA Engineer works closely with the Project Management, Production, and Creative Teams to ensure delivery of high-quality defect-free digital assets that align with the project specifications. The ideal candidate will help lead, define, adhere and maintain the QA process to drive continuous improvement.
KEY RESPONSIBILITIES
- Responsible for ensuring that all digital deliverables display and behave as intended across all supported devices, platforms, email clients, and operating systems.
- Ensure compliance with accessibility standards and guidelines.
- Create and conduct all tests to ensure adherence to technical and design specifications for all digital deliverables (email and web), both custom builds and generated via modular builder tools.
- Identify, track, and validate remediation of all errors and bugs.
- Collaborate with Project Managers, Creative Team, and Developers to identify and resolve issues.
- Create and conduct regression tests.
- Advise on maintenance needed to maintain custom web products through multiple platform updates.
- Aid in optimizing the digital QA process and maintain documentation.
- Keep up to date with industry standards and best practices.
- Advise on changes to testing matrix as needed, maintain and update documentation on test coverage.
- Respond quickly to changing requirements in fast-paced environment.
Minimum Qualifications
- 3-5+ years of QA experience in web and email development.
- Experience testing responsive emails and web pages.
- Knowledge of software engineering practices and Agile methodology.
- Familiarity with Content Management Systems and web builder tools.
- Experience with email testing platforms (Litmus, Email on Acid, etc.).
- Experience with browser testing platforms (Sauce Labs, Browserstack, etc.)
- Excellent attention to detail and sharp eye for design-to-development comparisons.
- Strong desire for establishing and improving product quality.
- Ability to work with a Project Management tool (e.g. Workfront, JIRA).
- Proficiency in computer technology.
- Excellent analytical and problem-solving skills.
- Good oral and written communication skills.
- Understanding of HTML/CSS.
- Understanding of SEO/metadata.
Nice to Haves
- Experience with tracking/analytics.
- Experience with Adobe Experience Manager.
- Understanding of quirks and limitations of various email clients.
- Experience building or improving test automation frameworks.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.