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Job Description

Are you passionate about IT security and service management? Do you have the skills to manage end-to-end application life cycles and ensure system strategies align with user requirements? If so, we invite you to join our team as an Advance Service Manager I at Novo Nordisk. Read more and apply today for a life-changing career.


About the department

The Global Information Security Advisory department is based in Digital, Data, and IT (DD&IT) in Denmark. You will be part of a global information security community with colleagues located primarily in India, Denmark, and the USA. Our team consists of leading experts in various areas ranging from network security, white hat hacking, cloud security, cryptography, security operations, acquisitions & integrations, to manufacturing security and security risk management and governance. We partner with the line of business across the value chain to build security into the business processes, collaborating with specialists in other areas including Enterprise Architects and Data Specialists. As security partners, we engage with stakeholders to understand their priorities and identify and manage risks.


The Position

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As an Advance Service Manager I, you will:


Manage IT Security services, ensuring services are obtained according to contractual obligations with vendors. Evaluate feasibility of concepts and services from vendors and adapt them to Novo Nordisk usage. Drive PoC internally to enhance service. Actively participate in defining service strategy, service roadmap, and risk management in cooperation with stakeholders. Ensure that the Security Service complies with relevant internal and external requirements.


Bridge the gap between end users’ needs and the vendor supplying the service to Novo Nordisk, ensuring competitive terms. Engage in close dialogue with users and stakeholders globally to understand needs and usage patterns, recommending changes to IT security services and/or investments in latest technologies. Manage large and medium implementation projects. Handle Service Management of Security Services such as Trellix ePO, Trellix appl Whitelisting, Trellix CETP & DLP, and Microsoft Defender for Endpoints (MDE).


  • Oversee vendor management for all services in the portfolio and budget management for security services.
  • Ensure all security and compliance requirements are met in processes and steady state operations.
  • Manage risk and IT compliance. Handle stakeholder management during major implementations and upgrades. Enhance team spirit and knowledge sharing.
  • Prioritise Request for Change (RfCs) with Architect and Service Owner. Maintain compliance documents with support from Architect.
  • Participate in Global IT Security Projects. Manage incident, change, problem, release, and configuration management.
  • Perform contract reviews and renegotiations. Present service reviews with GSO Management.
Qualifications
  • Bachelor’s degree in a relevant field (Information Technology, Business Administration).  Master of Technology in a relevant field.
  • 10+ years of relevant experience with IT.
  • 3+ years’ experience in IT Security or a relevant area.
  • 3+ years’ experience in Service/System Management of Security Services/Systems or similar.
  • Hands-on experience in managing ITIL/Agile Process in Service Delivery and Capacity Planning.
  • Good interpersonal skills. ITIL & Agile Framework Knowledge.
  • Global mindset, cross-cultural understanding, ability to operate and achieve results in a virtual and international IT operation.
Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.


Contact To submit your application, please upload your CV online (click on Apply and follow the instructions). Apply Now! Deadline 20th December 2024.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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