Service Engineer

Join our dynamic team and make an impact in a fast-paced, innovative environment! Job Purpose: To ensure customer satisfaction by providing professional engineering and support service inline to organizational commitment and maximize the value and profitability of our service business with sustainability Key Responsibilities: 1. To carry out the day-to-day function of the service related jobs and resolve the issues in the specified territory/customer allocated in the region 2. To provide full and professional tools service at customer’s premises where necessary 3. To diagnose problematic and inefficient performance of all Atlas Copco power tools products and take appropriate action to rectify performance 4. To carry out the Installation & commissioning of tools whenever required 5. To identify and source spare parts and consumables required for the repair of tools 6. To carry out calibration, testing and certification of all Atlas Copco power tool products, according to standard procedures 7. To determine and undertake all necessary preventative maintenance on all power tool products 8. To generate technical reports on service provided at site 9. To carry out pre delivery testing and inspection of tools as appropriate prior to delivery / site installation 10. To undertake ad-hoc projects as required. 11. To incorporate Flexible attitude to working out of normal as and when required. 12. Hands on PLC experience is an added advantage 13. To generate leads for service sales revenue and to take ownership of complete business development at allocated customers 14. Ensure customer satisfaction by closely working with all the levels of customer thus by ensuring the end goals are met. Experience requirements Skills, Knowledge and Experience Required: Essential: Good engineering skills, with at least 4-6 years’ experience in an Engineering environment High degree of flexibility. Ability to build strong and effective working relationships with both customers and colleagues Self motivated Ability to work individually and as part of a team Educational requirements Diploma/Degree in Electronics/ Electrical Engineering PC Literacy Fair English Language proficiency is essential Local Language Knowledge will be preferred Personality requirements Collaborative: You are interactive, very much a team player and enjoy developing your network; you actively take contact with people to learn from their unique and diverse competences and perspectives, and share your own knowledge and experience. Open-minded: You are flexible and global-minded. Passionate about learning and exploring new things; you adapt quickly to new situations and opportunities. You are interested in different cultures, and excited to find new ways, perspectives and ideas. Resourceful: You are proactive and always looking for a better way, using the resources at hand. You actively make things happen and embrace modern technology and the opportunities this offers. Entrepreneurial: You take responsibility and are results driven. Curious by nature, you thrive on discovering new and practical ways to solve real issue and show persistency in seeing things through to get results. Country and city description Based in Chennai, India