Sr. Analyst - Process Excellence (GBS Finance)

The Process Excellence Senior Analyst for Global Business Services (GBS) is responsible for driving process improvements and operational efficiency within the Purchase-to-Pay (PTP), Order-to-Cash (OTC), and Record-to-Report (RTR) processes. This role involves analyzing existing processes, identifying areas for enhancement, and implementing strategies to optimize performance, reduce costs, and improve overall efficiency. They collaborate with cross-functional teams, stakeholders, and subject matter experts to lead process improvement initiatives and drive positive outcomes.

Critical Results:

• Analyze existing processes and identify areas for improvement within PTP, OTC, and RTR processes.
• Develop and implement process improvement initiatives to enhance operational efficiency.
• Collaborate with cross-functional teams to ensure successful implementation of process improvements.
• Utilize data analysis tools to monitor performance metrics and identify opportunities for further optimization.
• Contribute to the development of best practices and standard operating procedures for GBS processes.

Key Responsibilities and Accountabilities

• Conduct comprehensive analysis of the PTP, OTC, and RTR processes to identify areas for improvement, efficiency gaps, and opportunities for cost reduction.
• Utilize process improvement methodologies, such as Lean Six Sigma, to identify and implement process optimization initiatives.
• Develop and document standardized procedures, work instructions, and process maps to enhance process efficiency, accuracy, and consistency.
• Identify and implement automation and digitization opportunities to streamline GBS processes and enhance data integrity.
• Identify root causes of process inefficiencies and recommend data-driven solutions to drive continuous improvement.
• Track project progress, monitor risks, and implement corrective actions as necessary to achieve project objectives.
• Collaborate with stakeholders, process owners, and subject matter experts to understand requirements, gather feedback, and build consensus for process improvements.
• Conduct training sessions and workshops to educate GBS employees on new processes, tools, and techniques related to process excellence.
• Gather and analyze process performance data, key performance indicators (KPIs), and metrics to assess process effectiveness and identify areas for improvement.
• Develop and maintain dashboards and reports to track and communicate process performance and improvement initiatives to stakeholders and management
• Communicate project updates, improvement initiatives, and process changes effectively within the scope of work

Travel & Hybrid work

• Primarily works in an office environment
• Hybrid working
• Job requires the following physical activities
• Working at a computer and video display terminal more than 80% of the time.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Finance, or a related field. A master's degree is a plus.
• Proven experience in process improvement methodologies such as Lean Six Sigma, Kaizen, or similar. (must)
• Strong analytical and problem-solving skills with the ability to analyze complex data and derive actionable insights.
• Proficiency in data analysis tools, such as Excel, SQL, or data visualization software.
• Project management skills with the ability to lead and manage cross-functional process improvement projects.
• Knowledge of GBS operations, specifically in the PTP, OTC, and RTR processes, is highly desirable.
• 7+ Years experience in GBS industry
• 2+ Years relevant experience in process improvement projects for Finance domain.

Communication:

• Excellent communication and presentation skills to effectively convey complex concepts to stakeholders at various organizational levels.
• Strong stakeholder management and interpersonal skills, with the ability to build relationships and influence stakeholders.