Sr. Business Process Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

When you join team Caterpillar as a Orders and Demand Consultant, you will be joining a team responsible for providing guidance on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions such as MSF, COO, etc. The position will work closely with business partners in GIS, tax, accounting, account coordinators, transportation, facilities, EPC’s,  IT, Industries, and Product Groups to learn and advise on the order management process. This skillset of the role will continue to develop as new tools to support SAP deployments for the Modern Order Management digital transformation are underway. The candidate is expected to automate and simplify current manual processes with modern digital tools. As technology continues, the role will grow also with multiple opportunities to learn new systems, be on the forefront of new technology projects, and work with multiple teams to develop the future of Caterpillar.

What you will do:

• Identify opportunities for continuous improvement in solution delivery and work processes using modern digital technology and leveraging lean thinking.  This includes learning and training users on new digital platforms and tools.
• Provide advanced support for dealer invoicing questions, inter-company invoicing adjustments, certificates of origin, compliance, and orders systems issues across multiple countries and cultures.
• Translate business requirements into technical designs and IT functional requirements for SAP, MSF, and Salesforce, coordinating work requests with global IT teams and external partners.
• Participate in global cross-functional project teams to improve SAP order management processes and systems, including support for blueprinting, product/system integration testing, UAT, Go Live, and Post Hypercare.
• Support all machine order management systems and provide advanced daily system issue support to CAT users.
• Lead change management activities, including training, documentation, process flows, and defining roles and responsibilities.

What Skills You Will Have:

Business Analysis:
• Explains the key concepts, techniques and steps involved advanced business analysis processes.
• Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
• Outlines the scope of the business analysis process.
• Understands the purpose of each business analysis technique and their specific needs.   
•Strong business acumen
•Excellent planning and organizational skills

•Working knowledge of Mach1 SAP ordering systems and order management processes (preferably related to Caterpillar machine prime product, but can include engines, parts or work tools ordering systems)

•General understanding of the Caterpillar organization, products, policies, and procedures

•Expert understanding of invoicing including compliance requirements

•Experience with lean principles and practices

•Extensive Project Management experience

•PowerBI project creation experience

Analytical Thinking:
• Names specific tools or techniques that can be used to support the analytical thinking process.
• Describes specific software applications or products used for business analytics.
• Gives examples of how analytical thinking has been used to resolve problems.
• Helps others research and learn more about business analytics tools and applications.

Relationship Management:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.
IT Environment:
• Recognizes basic IT needs from the business users perspective.
• Researches planned platforms, strategies, initiatives, and key issues related to the IT environment.
• Implements existing technology infrastructure and systems management practices of one's own IT unit.
• Analyzes the purposes and responsibilities of one's own IT department.
• Follows an organization's information management policies.

• Expert Ordering System SAP user experience

• Salesforce experience with preference to Orders 360 Desktop and MSF experience

System and Technology Integration:
• Describes the basic concepts and issues of system and technology integration.
• Illustrates the risks and benefits of technology integration projects.
• Discusses major software, hardware or application integration initiatives and plans.
• Explains system integration initiatives in own environment.

• Experience working with digital orders/reporting/automation tools

Basic Qualifications:​

Bachelor's degree in Business, Supply Chain, IT, Engineering, or Marketing.

Advanced English. 

Additional Information:

This position may require up to 10% travel.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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