Sr. Customer Support Engineer

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

At Beckman Coulter our vision is to Advance healthcare for every person.

Position: Sr.Customer Support Engineer based in Thiruvananthapuram

You will be a part of Kerala Service Team and report to the State Service Manager – Kerala

Conducts service, repair and/or installation of Beckman Coulter products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution.  Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements.  Responds to customer support calls within an assigned territory.

• In this role, you will have the opportunity to:

1. Install and maintain instruments and systems in a laboratory environment and deliver basic operational training at installation.

2. Provide effective product and customer support. Ensure Preventive Maintenance planning (PM) are performed in timely manner. Seek timely support for difficult product issues avoiding unnecessary down time.

3. Maintains excellent customer relationship, specifically with his/her directly assigned accounts and adhere to field service policies procedures and standards.
 

The essential requirements of the job include:

• Must be an Engineering Graduate with B.E./B.Tech. Degree or higher. Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry. Should have adequate skills to consultatively help and support technical troubleshooting along with other functions.
• Should have proven analytical skills and be proficient in basic MS Office tools like Excel, Word, Power Point etc. and communication tools like Outlook, MS Teams
• Should be able to drive corrective and preventive actions to improve service delivery based on customer feedback. Should relentlessly strive to achieve the highest levels of customer satisfaction to drive business growth in a healthcare environment.

It would be a plus if you also possess previous experience in:

• Technical field services of IVD products (hardware & SW)
• Generating Service Revenue
• Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.