Sr Platform Manager

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The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicentre of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

OBJECTIVES/PURPOSE

The Platform Engineering Lead for Shared Infrastructure Platform is an experienced leader who can lead an engineering practice and team(s) across the end-to-end enablement lifecycle of FTP Shared Infrastructure platform capabilities (i.e. development, testing, release, validation, and support).

• Direct platform engineering team by establishing priorities aligned to committed objectives, then executing and monitoring progress towards platform engineering outcomes.
• Provide specialized knowledge and expertise in Infrastructure, Monitoring / Telemetry / Observability engineering activities related to platform family.
• Ensure focus on platform engineering quality by adopting consistent development, testing, debugging and documenting practices for effective communication of capabilities.
• Continuously drive improvements across platform performance while remaining accountable against identified KPIs and OKRs (i.e. Quality, Speed, Adoption, Costs).
• Execute activities based on Scaled Agile Framework PI Planning framework.
• Responsible for planning, managing, and measuring work.
• Responsible for managing and motivating team members.
• Responsible for management of vendor contracts, and capacity commitments.
• Responsible for Level 3 platform support and maintenance activities.

ACCOUNTABILITIES

• Provide leadership to the platform engineering team(s).
• Establish and maintain engineering governance structures and best practices for platforms.
• Responsible for financial planning, budgeting, procurement, and staffing for platform engineering team.
• Drive partnership with platform and Enterprise architecture teams to drive consistent design of platform capabilities.
• Contribute to platform architecture roadmap, in collaboration with platform owner, product manager, and platform architecture leads.
• Drive platform capabilities engineering development based on platform architecture roadmap.
• Lead and oversee platform engineering execution lifecycle (planning / scheduling / building / testing / deploying / documenting), and monitor progress to ensure that engineering activities are completed on time, on budget, and with proper engineering practices and quality processes.
• Continuously identify new technology platform capabilities for best fit purpose, and outline options for cost effective, incremental, and resilient implementation approach.
• Manage level 3 engineering support for platforms.
• Provision, manage and maintain the software infrastructure that supports platforms.

CORE ELEMENTS RELATED TO THIS ROLE

• Lead engineering practice for FTP Infrastructure platform(s).
• Experience in leadership of technology platforms and applications.
• Knowledge of Agile SAFe, ITSM v4, and well architected processes

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Knowledge of complex digital landscape across organizations and ability to bring experience of implementing leading technology and engineering capabilities to drive organizational sustainable improvements.

• Experience leading global teams leveraging Agile Scrum or SAFe ways of working methodologies.
• Ability to work on highly complex technology problems with other team members or independently driving group towards resolution.
• Ability to demonstrate advanced platform engineering tooling and techniques knowledge to other teams.
• Demonstrate up-to-date knowledge on modern platform technologies, and ability to explore quickly new platforms features.
• Familiarity with information management practices, regulatory requirements, and global data privacy laws, especially those that uniquely effect the pharmaceutical industry.

Leadership

• Ability to manage direct reports and influence insourced or 3rd party provider team members to deliver outcomes with appropriate levels of quality, speed, and agility.
• Lead and drive platform engineering culture and practice, and influence other engineering teams across Takeda towards a higher maturity level and modern ecosystem.
• Interact with and influence cross functional team members, including Service Delivery teams, Operations teams, Functional Leads, Business Partners, Product Owners, and others.

Decision-making and Autonomy

• Ability to work through complex technological situations and propose proper engineering implementation options for decision across divers teams.
• Independently manage day to day platform engineering team operations and issues, with clarity on when to escalate critical problems or decisions to leadership.
• Proven ability to lead platform engineering-driven innovation, taking balanced risk approach, driving small experiments towards value creation, mitigate risks, and solve emergent problems.

Interaction

• Lead, coordinate and oversee platform engineering teams at a technical level and coordinate different technical aspects across the ecosystem.
• Continuously engage and collaborate with each employee to establish clear, and specific performance goals and metrics for the year aligned to organizational objectives.
• Periodically reviews platform engineering teams progress against program increment objectives, and drives towards accomplishment of platforms roadmap.
• Coordinate and oversee with other DevOps engineers at a technical level and coordinate different technical aspects across the ecosystem.
• Align with Enterprise Architecture, Platform Teams, Functional Teams, Compliance and Quality Teams to ensure platform engineering capabilities adoption and best practices across deployments.
• Apply thoughtful and consistent delegation model across team roles to remove bottleneck decisions.
• Proven ability to communicate clearly both in verbal and written forms to all organizational levels.

Innovation

• Ability to iterate and innovate in a highly regulated environment, while fostering an environment that encourages applied innovation.
• Ability to work and influence other teams, to drive future state capabilities that tend to involve technology that may be unknown in the beginning.
• Considers voice of the customer and provides operating model which incorporates continuous improvements of platform capabilities.

Complexity

• Measure cost, quality, speed, and adoption of platform capabilities and use these metrics to continually improve platform value delivery.
• Sets and measures continually goals that are relevant, specific, ambitious but achievable, and measurable for self and teams, supporting overall organizational objectives.
• Unify talented team of platform engineers to focus their efforts on delivery of platform capabilities enabling business value across BU / BF. This will be measured by improved business focus, increased output, and completed of committed objectives per each SAFe program increment.
• Ability to have an agile time-based engineering team operate within quarterly based funding and approval cycles.
• Ability to distill complex engineering feedback into actionable strategies, implementations, and stable platform capabilities.
• Drive complex platform capability introduction from pilot to implementation and finally production grade deployments, ensuring quality, stability, and scalability for consumers of those capabilities.
• Cultural awareness to engage globally with sensitivity to local and regional considerations.
• Ability to operate in an environment of ambiguity and uncertainty, while continuing to advance goals and objectives based on available information.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Required:

• Bachelor's degree in Computer Science, Statistics, and/or Management Information Systems from an accredited university or equivalent experience.
• 6+ years of more experience with Agile methods / methodologies, and leading SCRUM / Lean / Kanban teams.
• Proven track record of getting things done in complex organizations.
• Healthcare / life science / pharmaceutical industry experience desired.
• Referenceable leadership, management, or key influencer experience required.
• Ability to work in an agile and rapid changing environment with high quality deliverables.
• Ability to lead large teams
• 15+ years or more of relevant professional experience as a technology engineer, with 7+ years in a role managing platform teams.
• 10+ years of experience deploying infrastructure using private hosting solutions (compute / storage / networking – Cisco UCS, VMWare, Tintri or similar multiprotocol SAN/NAS, Dell IPDA / Avamar or similar backup solution, Nasuni file sharing, Windows FS/DFS
• 5+ years of experience using public cloud infrastructure (AWS or Azure required).
• Previous experience managing global engineering teams and budgets required.
• Strong organizational and interpersonal skills.
• Demonstrated presentation, communication, and influencing skills.
• Ability to think outside the box for innovative engineering capabilities.
• Knowledge of information management practices, regulatory requirements and global data privacy laws related to the pharmaceutical industry.
• Proven knowledge of IT Service Management, Service Operations, and Service Release (ITIL v4 and ITSM).
• Demonstrated experience and knowledge of micro-services concepts, API integration enablement, container technologies and services (Kubernetes based preferred).
• Good knowledge in PowerShell/ Bash scripting
• Good trouble shooting and analytical skills
• Strong interpersonal and communication skills
• Proven experience with platform engineering automation lifecycle, leveraging infrastructure as code, configuration management, orchestration, modern patterns, APIs, and site reliability engineering concepts.
• Experience with scripted deployment process, tools, and lifecycle (i.e. Terraform, Ansible, CloudFormation, Python).

Preferred:

• Master’s (M.S.) degree or MBA from top US or International business school preferred.
• Ability to drive continuous improvement, and experience working with change management or internal communications team.
• Experience working with virtual / Agile teams in different locations, aligning and adapting different work, culture, and communication styles.
• Experience working in a lean and agile software delivery team model.

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms 
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid