Sr. Site Reliability Engineer II

Use problem-solving skills including identification, research, and coordination of resources necessary to effectively troubleshoot and provide advanced diagnostic analysis / root cause identification for high priority incidents.  

•Proactively monitor and analyze application patterns and metrics for opportunities to enhance reliability to prevent future incidents as well as opportunities to increase observability.

•Effective Business communication

Effective Incident management and communication

•Partner with internal and external technology associates to solve complex business needs.

•Work closely with the application development and architecture teams on collaborative technical decisions.

•Identify bottlenecks and problems throughout the infrastructure

•Operate in a DevOps culture, including building relationships with other technical and business teams.

Essential Business Experience and Technology Skills:

Required:

•Basic knowledge in Site Reliability Engineering core principles. 

•Basic experience in software programming and framework experience including Java, Nodejs, Python, .NET, groovy, Gremlin, Tinkerpop, Remix/React. 

•Working understanding and exposure to monitoring / diagnostic tools including AppDynamics, Elastic (APM, EUM, Synthetics, Logs, Infrastructure), Splunk, Zenoss Routing, Medallia/Decibel, Adobe AEM, VMWare VRops, and Akamai.  

•Basic experience in relational and non-relational data solutions such as MSSQL, IBM DB2, Oracle, Mongodb, HBase, Hadoop (Cloudera)

•Basic knowledge of Multi-Tier / Multi-Tenant infrastructure design and solutions.

•Working understanding of application security and implementation of WAF, DDOS, TLS, active directory, SAML, OpenID, OAuth

•Working understanding of 3-Tier Network topologies, Hybrid Datacenter solutions, extranet connectivity, load balancers. 

•Prior success extracting/translating findings into alternatives/solutions

•Exposure to knowledge in cloud eco-systems like ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus

•Persistent and driven

•Proven analytical and problem-solving skills

•Ability to work in a fast-paced, multi-tasking, dynamic environment

•Self-motivated and takes initiative

•Strong interpersonal skills and international cultural awareness

•Degree in Computer Science, Information Systems, or equivalent experience

•2+  years of related IT experience

 Preferred:

•Experience in production support, application development, infrastructure, or technology operations

•Critical application or system SME knowledge

•Cybersecurity and/or IBM mainframe experience

•Finance/Insurance industry experience