Supplier Quality Technician

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Attend, analyse, and report supplier caused non-conformance on the material, and proactively identify the potential issues while reviewing the supplier processes to meet the organization’s quality standards.

Responsibilities

• Communication of non-conformance, Conducting Root cause analysis, and data capturing.
• Analysing non-conformance data and maintaining quality system documentation.
• Participating in and offering technical support to internal and external teams (suppliers); following up response of corrective action.
• Interacting with supplier’s team members to determine root cause of quality issues and ensure that corrective actions are implemented.
• Proactively review the supplier processes to address the improvements.

Degree Requirement

Degree or equivalent experience desired.

Minimum of 4+years relevant experience is required.

Skill Descriptors

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

Level Working Knowledge :

• Utilizes quality indicators relevant to own unit or function.
• Adheres to organizational quality management processes and practices.
• Applies key aspects of continuous improvement processes and evaluates impact on quality.
• Uses quality evaluation tools and techniques. - Accuracy and Attention to Detail: Understanding the necessity and value of accuracy;
• Ability to complete tasks with high levels of precision.
• Utilizes specific approaches and tools for checking and cross-checking outputs.
• Learns from mistakes and applies lessons learned.

 Collaboration

Ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Level Working Knowledge :

• Demonstrates a basic understanding of the concept of collaborative processes.
• Provides examples of how collaboration has helped achieve organizational goals.
• Contrasts collaborative with competitive operating styles in organizations.

Flexibility and Adaptability :

Knowledge of successful approaches and techniques for dealing with change;

ability to adapt to a changing environment and be comfortable with change.

Level Working Knowledge:

• Adjusts to new or changing assignments, processes, and people.
• Demonstrates willingness to listen to other opinions.
• Provides examples of shifting from task to task.
• Identifies and considers alternative approaches to situations or problems.
• Accepts new or radical ideas with an open mind; avoids snap reactions.

Problem Solving :

 Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving

Supplier Quality issues,  ability to apply knowledge of problem solving appropriately

to diverse situations.

Level Basic Understanding :

• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.

Manufacturing Standards, Procedures and Policies :

Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.

Level Working Knowledge:

• Contributes to the development and implementation of bets practices and procedures.
• Investigates the need to refer potential exceptions upward for review and approval.
• Explains the rationale for procedures and standards in own area of responsibility.
• Participates in the implementation of best  standards and procedures to one's own function.
• Provides feedback for improvement of procedures.

Root Cause Analysis (RCA) :

Knowledge of the concepts, principles and techniques of root cause analysis

(RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.

Level Working Knowledge :

• Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions.
• Locates factors that resulted in harmful outcomes of one or more past events.
• Pinpoints behaviours, actions, inaction, or conditions that need to be changed.
• Extrapolates lessons to be learned to promote the achievement of better consequences.
• Practices RCA as an iterative process.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions”.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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