Talent Acquisition Capability Center Manager

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Embark on an exciting journey with Palo Alto Networks, a global cybersecurity leader committed to protecting our digital way of life. As the Manager of our Talent Acquisition Capability Center in India, you'll be a driving force in building and scaling a world-class shared services team that fuels our rapid growth. You'll optimize key staffing processes, ensuring a seamless and positive experience for candidates, recruiters, and hiring managers alike.

In your role you will lead a high-performing matrixed team responsible for programs and operational support for: referrals, interview scheduling, background checks, contracts & onboarding, internal mobility, recruiting training, job descriptions, and ATS (SmartRecruiters) operational support. As the TA Capability Center Manager, you will act as a force multiplier, focused on increasing execution efficiency and delivering programs and projects that help the company scale to support PANW’s rapid growth. Reporting to the Sr. Manager, Staffing Operations, you’ll partner closely and serve as a centralized resource to support all Ops work for the Talent Acquisition team.

Your Impact

• Lead and Inspire - Mentor and develop a talented team, fostering a collaborative and results-oriented culture - Exercise sound business judgment and strategic thinking to implement practical and actionable solutions to address escalations from the business
• Operational Excellence - Streamline processes, reduce cycle times, and improve overall efficiency - Demonstrate high effectiveness in working within a matrixed environment where you will be accountable for delivering staffing operations on behalf of program owners who may be located in other regions
• Analyze and Report - Analyze team key performance indicators (KPIs) and develop reports to communicate recommendations on initiatives and influence senior management through data and thoughtful interpretation of findings
• Collaboration and Stakeholder Management - Develop effective relationships with regional partners to understand local challenges and deliver seamless service - Support global projects that originate or are championed in the region and ensure global alignment
• Compliance and Governance - Ensure policies are acknowledged and required training is completed, including implementing audits and follow-up processes to achieve compliance - Understand diverse employee stakeholder groups and local employment legislation within regions and adapt recruitment service delivery to ensure compliance with local laws, processes, and policies
• Process Optimization and Innovation - Align tactical programs to large, strategic objectives and ensure team members understand the big picture and organizational goals - Solicit and evaluate feedback to determine appropriate actions, solutions and initiatives needed
• Change Management - Drive enablement programs, specifically around process excellence, adoption of LinkedIn advancements and other tools, and recruitment compliance and governance - Close gaps in training or job aids and lead change management for TA

Your Experience 

• UG/PG degrees or Technical Degrees or equivalent military experience
• 8+ years of progressive experience in HR Operations, with at least 4+ years specifically in Talent Acquisition Shared Services or a similar environment
• Proven track record of leading, managing, and scaling high-performing teams in a fast-paced, high-volume setting including the ability to manage complex operations, prioritize tasks, and meet deadlines
• In-depth knowledge of Talent Acquisition processes, best practices, and key performance indicators
• Experience with HRIS systems (e.g., Workday), ATS (e.g., SmartRecruiters), and ticketing or workflow management tools (e.g., ServiceNow)
• Excellent communication and interpersonal skills, including the ability to communicate complex information to a diverse audience
• Global mindset, including experience working in a matrixed organization with a 24/7 global delivery model, supporting multiple regions and time zones
• Strong problem-solving and ability to analyze data, identify trends, and make data-driven decisions
• A passion for talent acquisition and a commitment to delivering exceptional results

The Team

Our People team works throughout the organization to enable ... you guessed it: people. We’re one team, driven to one mission statement. Each piece matters, and within the People team, you are focused on enabling our teams to resolve the world’s most challenging cybersecurity threats. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.