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Technical Support

14 days ago 2026/06/01
Other Business Support Services
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Job description

Responsibilities


  • Taking client queries over call / email / chat
  • Resolve the tickets via call / email / chat/ remote tools
  • Register client queries in Ticketing tool
  • Follow-up with clients and with internal teams
  • Resolve the issue within the SLA and company guidelines
  • Escalate the ticket to the respective team and follow-up
  • Resolve the tickets related to printers, cash drawer, networking and Posist product
  • Sending updates to clients related to reported queries
  • Working in rotational shifts
  • Creating troubleshooting documents

Requirements
  • Good communicable skills
  • Should be able to work in 24*7 environment, rotational shifts (weekly offs will be there)
  • Practical knowledge of hardware, network troubleshooting, printer installation (USB and network)
  • Good decision making skills
  • Multitasking
  • Willing to work cross teams
  • Should be a team player
  • Should have knowledge of remote tools
  • Good Skills to adapt any software tool
  • ​Documentation skills is an add on

Benefits
  • Get your hands on one of the best restaurant SaaS products
  • Work with 18,000+ happy brands in 50 countries 
  • Be a part of a small & friendly team of marketers 
  • Open and transparent work culture

This job post has been translated by AI and may contain minor differences or errors.
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