Technology Support Analyst

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

As a Junior Technology Support Analyst, you are the primary face of technology and the first point of contact for employees. In this role, you are more than a typical support person; you are a Technology Advisor.

Instead of just taking notes or passing on tickets, you will actively listen to our employees, diagnose the root cause, and provide a clear solution. You are the first link in our support chain, responsible for monitoring our systems to identify and resolve issues before they disrupt work. Your goal is to make technology feel seamless and helpful for everyone you support.

Our service promise

We do not use old-fashioned IT support methods. As an advisor, you will follow these simple rules:

• Solve the problem first

  
  

• One stop for help

  
  

• Use your expert judgment

  
  

• Focus on the person

  
  

Be yourself. be open. stay hungry and humble. collaborate. challenge. decide and just do. These are the behaviors you’ll need for success at logitech. In this role, you will be part of our technology services team. You will:

• Be the First Point of Contact: Provide quick assistance through our primary support channels, including chat, our ticketing system, email or in person. You will take ownership of incoming requests, aiming to resolve 70–80% of technical issues independently to ensure a fast and seamless experience for the user.

  
  

• Watch, check, and share information: Monitor our systems to find technical problems early. When you see a potential issue, you will confirm it is real and tell the senior team immediately.

  
  

• Support employee hardware: Provide on-site and remote assistance for laptops, mobile devices, and peripherals (like keyboards and webcams), helping both office-based and remote employees stay productive.

  
  

• Maintain VC technology: Help prepare our meeting rooms and video conferencing tools for daily use. You will perform routine checks to see that equipment is connected and ready, helping teams collaborate smoothly across our global offices.

  
  

• Assist the Level 2 teams: Work closely with our local Level 2 specialists, providing the operational "helping hand" they need to maintain a high-performing and modern workplace.

  
  

• Support our digital tools: Act as a knowledgeable guide for our digital workplace. You will help employees navigate software like Google Workspace, Microsoft 365, Slack, Zoom, and Okta. Your focus is on education and troubleshooting: you will walk users through step-by-step solutions to common issues, while continuously building your own expertise in these core business tools.

  
  

• Write helpful guides: Create simple "how-to" instructions so employees can learn how to fix basic issues on their own.

  
  

• Work with the team: Partner with our tech teams to provide great support to employees, whether they work in the office or at home.

  
  

To be successful in this role, you should have:

• A logical mind: You enjoy looking at a problem and finding the reason why it is happening.

  
  

• A helpful attitude: You like helping people and can stay professional when someone is frustrated.

  
  

• Clear communication: You can explain technical steps in simple English that is easy for everyone to understand.

  
  

• Basic technical knowledge: You have an interest in fixing Windows, macOS, and common office software.

  
  

• Flexibility: You are comfortable working in a 24/7 schedule. You are willing to work different shifts to support our global team.

  
  

• Customer support background: We prefer candidates who have worked in a technical support role before. However, we also value experience in other service roles where you helped customers solve problems in a fast-paced environment.

  
  

• Technical training and tools: It is helpful if you have basic IT certifications or experience using tools like Google Workplace, Microsoft 365, Zoom, or Slack.

  
  

• Growth and leadership: We look for people who want to grow their careers with us. Please tell us if you have experience leading a small project, training a teammate, or improving a process.

  
  

 #LI-MR2

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.