User Experience Design Specialist

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you'll build

As a User Experience Design Specialist, you will design enterprise-grade, AI-enhanced human experience management solutions used by millions worldwide.

You’ll

• Craft intuitive, scalable, and intelligent product experiences aligned with SAP Strategy and SAP Design principles—simplifying complex workflows into elegant, user‑centered solutions.
• Design end‑to‑end UX deliverables including user journeys, sitemaps, wireframes, prototypes, and high‑fidelity UI, ensuring high‑quality execution across web and mobile.
• Leverage generative and agentic AI workflows to accelerate prototyping, research synthesis, and decision-making while applying AI‑assisted analytics to validate interactions and identify improvement opportunities.
• Collaborate closely with Product Managers, Engineers, and Accessibility experts to design context‑aware, explainable AI experiences and deliver solutions that are technically feasible, scalable, and aligned with product goals.
• Contribute to and evolve the SAP Design System, creating new patterns for AI-driven experiences, ensuring consistency, accessibility, inclusivity, and localization.
• Conduct global user research—interviews, surveys, usability studies—and synthesize insights into actionable design directions that drive measurable user and business outcomes.
• Drive continuous iteration using data, telemetry, and rapid testing, making strategic UX decisions that improve task flows, reduce friction, and enhance user satisfaction.
• Communicate design decisions clearly and collaborate effectively across distributed teams—building strong relationships, shaping product vision, and championing user pain-point resolution with empathy and craft excellence.

What you bring

• Experience & Expertise 5-7 years as a Product or UX Designer, preferably in a SaaS or enterprise software company, with a strong portfolio showcasing professional interaction design. Experience working in large, geographically dispersed product-driven environments.

• Mobile & Web Expertise in designing native mobile (iOS and/or Android) and web experiences, AI-powered products and features, and applying user-centered design (UCD) principles.

• AI - Good understanding of AI ethics, model behavior, and responsible design practices for AI-driven products. Hands-on experience using agentic AI tools to accelerate research, ideation, and interaction design.

• Design Process, Tools & Documentation Skilled in writing design specifications, narratives, and annotations, including accessibility considerations for web and mobile, and proficient in standard UX tools like Figma, Sketch, or similar.

• UX Best Practices & Accessibility - Good understanding of UX principles, mobile-first and responsive design, and accessibility guidelines to create inclusive, user-friendly experiences

Where you belong

At SAP SuccessFactors, you’ll join a global design community committed to building human‑centered, future‑ready experiences. You’ll be part of a culture that values craftsmanship, innovation, inclusion, and the belief that great design can transform how people work. Think diverse, inclusive and engaged.

Here, you’ll:

• Belong to a design culture rooted in SAP’s core principles of Clarity, Coherence, and Inclusiveness, ensuring products that are simple, reliable, and accessible at global scale.
• Work with talented designers, researchers, product managers, and engineers across time zones and cultures, contributing to a strong and diverse global UX community.
• Participate in shared rituals—design reviews, critiques, learning circles, and co‑creation sessions—that strengthen design maturity across SAP SuccessFactors.
• Have the opportunity to shape next‑generation HCM experiences, influencing products used by organizations in more than 60 industries worldwide.
• Join a team that embraces AI‑driven transformation, giving you the space to co‑create intelligent, agentic, and responsible AI capabilities that define the future of work.
• Thrive in a modern, flexible, purpose‑driven work culture that values authenticity and growth through continuous learning programs, global mentorship, opportunities to lead initiatives, contribute to design systems, or influence design strategy.
• Be supported by a psychologically safe environment, where curiosity, experimentation, and constructive critique are encouraged and celebrated.

 #SAPInternalT2

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 446738  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid