Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Head.
In this role, you will:
- Lead all aspects of the Global Managed Print service, delivering the highest standards of customer service through a fully managed outsourced solution with our global print supplier (HP).
- Build strong stakeholder/vendor management skills to manage the relationship with our global managed print supplier (HP), ensuring contractual and service responsibilities are upheld through robust governance and monitoring of contractual SLAs/KPIs.
- Define a strategic direction for the banks managed print environment, identifying opportunities to transition from internal infrastructure and onboard the service to Cloud technology.
- Be responsible for the end to end service ensuring HP manage the service and the HP Production Support Desk (PSD – L2/L3/L4 team) respond to incidents in a timely and efficient manner in line with SLAs/KPIs.
- Accountable for the financial budget, spend and governance, ensuring annual spend is kept within budget and all global monthly invoices are correctly invoiced and reconciled. Implementing opportunities to drive down costs, eradicating unnecessary processes and exploring opportunities for service efficiency and rationalising the service where possible.
- Manage the internal HSBC regional service owners to drive a standardised service ensuring service standards are achieved consistently across all geographies.
- Third Party Engagement Manager (TPEM) for the global Master Service Agreement (MSA) ensuring compliance with TPEM policy and standards
- Responsible for the overall adherence and compliance to key controls ensuring the services are effectively risk managed.
