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Collections & Receivables Management
Oversee collections for property sales, installments, leasing, and service charges.
Ensure timely follow-up on due, overdue, and delinquent accounts.
Monitor accounts receivable aging and take corrective actions to reduce DSO.
Coordinate with Sales, Leasing, and Customer Service teams to resolve payment issues.
Team Management
Lead, supervise, and train the collections team.
Set monthly collection targets and monitor team performance.
Prepare work schedules, KPIs, and performance reports for management review.
Customer & Stakeholder Coordination
Communicate professionally with clients regarding payment reminders, notices, and settlement plans.
Handle escalated cases, disputes, and high-value accounts.
Negotiate payment plans and settlements in line with company policy.
Legal & Compliance Coordination
Coordinate with Legal department on default cases, legal notices, and recovery actions.
Ensure compliance with contract terms, company policies, and local Iraqi regulations.
Maintain proper documentation for legal follow-ups and audits.
Reporting & Analysis
Prepare daily, weekly, and monthly collection reports.
Analyze trends, risks, and recovery performance.
Provide recommendations to improve collection efficiency and cash flow.
Process Improvement
Develop and improve collection procedures and policies.
Implement controls to minimize bad debts and write-offs.
Support system enhancements related to billing and collections (ERP/CRM).
Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
6–10 years of experience in collections or credit control, preferably in real estate or construction sector.
Strong understanding of installment-based property sales and leasing collections.
Experience in managing collection teams is mandatory.
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