Front Desk Agent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are seeking a friendly and professional Receptionist / Front Desk Agent to join our team in Baghdad, Iraq. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth operations at our establishment.

• Warmly greet and efficiently check-in guests, providing a positive first impression of our property
• Respond promptly and courteously to guest inquiries and requests, ensuring their needs are met
• Handle account settlements accurately and professionally
• Take initiative to personalize guest experiences, going above and beyond to exceed expectations
• Promote hotel facilities and services, identifying opportunities to enhance guest stays through up-selling
• Maintain an organized and tidy reception area, ensuring all necessary materials are readily available
• Collaborate with other departments to address guest concerns and ensure seamless service delivery
• Stay informed about local events, attractions, and cultural customs to assist guests with inquiries
• Manage reservations, handle phone calls, and process guest correspondence efficiently
• Ensure compliance with all company policies and procedures while maintaining a high level of customer service

• Proven experience as a Receptionist or Front Desk Agent in the hospitality industry
• Strong customer service orientation with a friendly and professional demeanor
• Excellent communication skills, both verbal and written
• Proficiency in hotel management software and computer systems
• Ability to multi-task and remain calm under pressure
• Strong problem-solving skills and attention to detail
• Knowledge of the local area, attractions, and cultural customs in Baghdad
• Flexibility to work various shifts, including evenings, weekends, and holidays