Business & Operations Analyst (Office of the COO)

Abwaab | Business & Operations Analyst (Office of the COO)Location: Amman Type: Full-timeDepartment: Corporate 

About the Role

This role is the right hand to the COO, combining business analysis, operational execution, and executive administration.

The person ensures the COO:

• Has clear data and insights to make decisions

  
  

• Stays organized, prepared, and on track

  
  

• Can operate efficiently across commercial and learning operations

  
  

Key Responsibilities

1. Executive & Administrative Support (Core)

• Help manage the COO’s calendar and priorities

  
  

• Proactively schedule and prepare the COO for meetings

  
  

• Track follow-ups and ensure action items are completed

  
  

• Draft emails, notes, and internal communications

  
  

• Prepare meeting agendas, notes, and summaries

  
  

2. Business & Commercial Analysis

• Track commercial KPIs (revenue, pipeline, performance, margins)

  
  

• Prepare weekly and monthly performance reports

  
  

• Build and maintain dashboards

  
  

• Support forecasting and planning

  
  

• Surface insights, risks, and opportunities

  
  

3. Learning Operations/Experience Support

• Track student experience metrics 

  
  

• Support operational planning and execution

  
  

• Coordinate across learning, commercial, and operations teams

  
  

• Identify process improvements

  
  

4. COO Office & Strategic Execution

• Support cross-functional initiatives led by the COO

  
  

• Track milestones, dependencies, and deadlines

  
  

• Follow up with teams to keep work moving

  
  

• Prepare presentations and decision briefs for leadership

  
  

Time SplitApproximate allocation:

• 40–50% Executive / Admin Support

  
  

• 30–40% Business & Operations Analysis