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Operations Supervisor

30+ days ago 2026/04/08
Other Business Support Services
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Job description

Job Scope:

Manage, oversee, organize and coordinate the day-to-day activities and objectives of the contact center; lead and supervise the employees.

Main Responsibilities:


  • Oversee and lead the operations staff.
  • Organize, supervise and evaluate the work of assigned staff.
  • Manage the operations staffdaily activities to ensure overall performance and quality objectives are met.
  • Develop strong relationship with clients Follow up and assure that the providing service to is meeting their expectations.
  • Handle customer complaint calls and ensure that they are resolved.
  • Motivate agents and make sure that rules are followed.
  • Monitor the submitted agentsattendance ,leaves and vacations reports.
  • Setthe clients expectation and follow up on their requirements.
  • Responsible for calls queue monitoring.
  • Prepare Monthly tickets reports or any related report.



RequirementsQualifications & Skills:

  • Leadership skills.
  • Time management skills
  • Handle problems quickly and efficiently.
  • Depth knowledge in contact center KPI.
  • Microsoft office (Microsoft Word, excel, Outlook and PowerPoint).
  • Team spirit, an outspoken team player.
  • A high sense of responsibility and a keen eye for details.
  • Excellent influencing skills.
  • Ability to work under pressure.
  • Patience.
  • Strong verbal and written communication skills in both Arabic and English Language.
Minimum Requirements:
  • Bachelor's degree in Marketing or any majors related to such position.
  • Customer Relation Management or any other training will be a strong plus.
  • 5+ Years of experience.​

This job post has been translated by AI and may contain minor differences or errors.
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