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Senior Account Manager - Mid Market
+ Amman , Al ‘A̅şimah , Jordan
Revenue
Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.
As a Senior Account Manager, you'll be responsible for building strong relationships with strategic clients and identifying needs and requirements to promote the company’s solutions and achieve mutual satisfaction.
Help us shape the future of communications by:
Developing business relationships to expand the company’s product and solution reach
Creating exceptional sales pitches to cross-sell different Unifonic software solutions
Tracking activity, preparing and maintaining records for sales leads and account status in the Customer Relationship Management System (Hubspot)
Identifying key decision-makers within the client portfolio and facilitating meetings to begin cross-selling and upselling
Meeting the monthly software and channel targets determined by management
Maintaining relationships and regularly following up with existing clients via phone and email to cross-sell and up-sell
Keeping clients up-to-date with the latest products and sales information; renewing contracts with clients at set time intervals and maintaining clear client sale records in the database
Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
Working with a multi-disciplinary team of colleagues to develop effective solutions and close plans for all qualified opportunities and drive their execution
Developing cooperative closing strategies and tactics with sales management
Ensuring you’re always up to date with the latest internal product developments.
Job requirements
What you will bring:
Hands-on 4+ years of recent experience in the B2B industry
Bachelor's degree in Business Administration, Marketing, or other related fields
Excellent relationship-building skills
Excellent communication, pitching, and presentation-building skills
A strong understanding of the sales cycle, sales management, and multiple industries
Effective, proactive communicator with outstanding influencing and negotiation skills
Excellent organization, planning, and time management skills
Comfortable speaking with high-level decision-makers
Fluent in English and Arabic with excellent writing/editing and verbal communication skills
Ability to develop technical knowledge/experience around complex products.
As a Unifone, you will receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after your first anniversary
Your Birthday off!
Flexible working arrangements
Spend up to 10 weeks per year working from anywhere in the world!
Paid leave for new parents
LinkedIn learning license.
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