System Administrator

Key Accountability -        Operating Systems: Windows, macOS, and basic Linux troubleshooting.
-        Enterprise Applications: Hands-on experience managing and supporting Office 365, Active Directory, and enterprise collaboration tools (e.
g., Teams, SharePoint, Zoom, VPN solutions, etc.
). -        SCCM: Experience with deploying, managing, and troubleshooting SCCM for software distribution, patch management, and OS imaging.
-        WSUS: Proficiency in configuring and managing WSUS for Windows updates.
-        Citrix: Experience in supporting and managing Citrix environments (VDI, virtual applications, remote access solutions).
-        Scripting: Proficiency in PowerShell, Bash, or other scripting languages for automation and administration.
-        Project Management: Ability to manage IT projects, coordinate cross-functional teams, and oversee IT implementations.
-        Networking: Basic knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN troubleshooting.
-        IT Security: Understanding of endpoint security, antivirus software, multi-factor authentication (MFA), and access control policies.
-        Helpdesk & ITSM Tools: Experience using ticketing systems -        IT Asset & Software Management: Knowledge of IT asset tracking, software licensing, and patch management best practices.
-        Knowledge of cloud services (Azure, AWS, or Google Workspace).
-        Knowledge of Windows 10 / WIN 11, Office 365, active directory, video conferencing, -        Familiarity with Problem Troubleshooting Techniques & Implementation of Automated Trouble Ticketing Education & Experience -        Bachelor’s degree in computer science -        Minimum 3) Years of Professional Experience.
-        Certifications MS- Endpoint Administrator Associate, Azure Fundamentals, Microsoft 365 are preferred.
-        Knowledge of current technological developments/trends in area of expertise.
-        Customer Service Oriented Personality.
-        Ability to resolve customer complaints and concerns, and work under pressure.
Ability to -        SCCM: Experience.
-        WSUS: Experience -        Citrix: Experience -        communicate effectively, both orally and in writing English/Arabic -        Familiarity with Agile or ITIL methodologies.
-        PMP (Project Management Professional), or ITIL Foundation are a plus.
..