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Technical Support Engineer( Biomedical )

30+ days ago 2026/04/08
Other Business Support Services
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Job description

Responsibilities:


  • Provide comprehensive technical support and troubleshooting for various technical issues.
  • Maintain and manage Windows environments and virtual machine platforms.
  • Collaborate with hospital staff to ensure uninterrupted technical operations, especially in critical settings like the ICU.
  • Create and maintain documentation for troubleshooting procedures and system configurations.
  • Communicate effectively with internal teams and external stakeholders via email and other channels.
  • Monitor system performance and implement continuous improvements.
  • Handle emergency technical support requests during high-pressure situations.
  • Manage travel assignments outside Amman to support branch offices or external client locations as required.
  • Ensure adherence to IT policies and compliance standards within the hospital environment.
  • Be available to work outside normal working hours to address critical issues as they arise

Requirements

A leading Healthcare Solutions provider in Jordan - Amman looking to hire 


Technical Support Engineer


Key Qualifications:


  • Education:
    • B.Sc. in Biomedical Systems or Biomedical Informatics (preferred).
  • Experience:
    • 1-2 years of hands-on technical support experience, ideally within a hospital or clinical setting.
    • Proven ability to troubleshoot technical issues in a high-pressure environment, such as hospitals or ICUs.
  • Technical Skills:
    • Strong proficiency with Microsoft Office  (Word, Excel, Outlook, etc.).
    • Experience working with virtual machines.
    • Familiarity with Microsoft certifications for operating systems (e.g., MSCE or any server admin certificates) is a plus.
    • CCNA certification is preferable.
  • Soft Skills:
    • Excellent communication and email writing skills.
    • Ability to effectively manage and resolve technical challenges under pressure.
    • Excellent English language speaking and writing skills. 
  • Additional Requirements:
    • Valid driver’s license.
    • Willingness and ability to travel outside Amman.

This job post has been translated by AI and may contain minor differences or errors.
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