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Call Center Agent

20 days ago 2026/03/15
Full time · Entry level
100-499 Employees

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Job description

At Kana Group, we are seeking Call Center Agents to handle inbound and outbound customer interactions to resolve inquiries, book appointments, and provide a high-quality service experience within SLA and company policy.


Core Responsibilities:

  • Answer incoming calls and digital queries professionally and efficiently
  • Record customer information and issues accurately in CRM
  • Follow scripts and escalation procedures appropriately
  • Perform outbound follow-ups and reminders when required
  • Maintain up-to-date knowledge of services, promotions, and procedures


Daily Tasks:

  • Log into systems and review updates or scripts
  • Handle inbound and outbound communications
  • Record case details and submit closure wrap-up
  • Escalate any urgent issues to the team lead

·      Perform other related duties and tasks assigned by the direct manager or senior management.


Working Conditions:

  • Environment: Office-based telephony systems
  • Shifts: Rotational including weekends/public holidays


Skills

Knowledge & Experience:

  • Experience in telephony, CRM systems, and service quality tools
  • Strong communication in Arabic and English (Bilingual)
  • Experience in contact center is preferred; fresh graduates can be considered.
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Residence location
Kuwait
Nationality
All Arab Countries
Gender
Female
Career level
Entry level
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Nail Station Salon
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Nail Station is Kuwait’s award-winning beauty salon and lounge, providing an exceptional range of beauty services including nails, haircare, aesthetics, makeup, and more. With over a decade of excellence, we pride ourselves on creating unique beauty experiences for every guest.

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