Call Center Agent

Responsible for serving United Beverage Company’ customers by answering incoming calls in order to, answer inquiries and questions, and direct complaints to the concerned departments to ensure high customer satisfaction.

• Answer all inbound calls from customers, drivers and other external/ internal parties within United Beverage Company in an efficient and professional manner.
• Refer customers’ complaints to the concerned department to ensure complaints are resolved in a timely manner within the stipulated timeline with high efficiency and effectiveness, in order to maintain customer satisfaction.
• Maintain and update United Beverage Company’ customers’ files with their latest information in terms of address, telephone number, company name, etc. 
• Prepare periodic reports of all customer complaints to be submitted to the corporate call center in order to record, track and recognize customer’s complaint trends with regard to products and deliveries and keep a detailed record of this information in order to minimize recorded issues in future.
• Handle customer orders for home delivery and forward details to the relevant stakeholders.
• Update the call center filing system with all customer’s complaints on timely basis in liaison with the corporate call center to ensure a fast retrieval of information as and when required.
• Refer all issues related to delivery of products to the concerned department in order to be resolved quickly and avoid any delays. 
• Perform any other duties related to the job as assigned by the Direct Manager.