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Call Center Agent

9 days ago 2026/06/02
Other Business Support Services
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Job description

Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.




Job Responsibilities
  • Plans, directs, coordinates and controls the total number of incoming calls from existing customers
  • Attends to enquiries from new prospects and makes outgoing calls
  • Opening new job cards related to the service center
  • Solving customers problems related to delivery and showroom
  • Conduct customer satisfaction surveys
  • Forward customer complaints by email to call centre supervisor
  • Execute telemarketing campaigns
  • Ensure proper call execution in order to maintain highest quality customer service and increase sales


Candidate Requirements
  • Bilingual - good command of both English and Arabic
  • 2 year experience in the same field
  • Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
  • Good communication skills
  • Clear voice and pronunciation
  • Team player
  • Friendly attitude with customers and team members
  • Excellent customer service skills


Education
High School / Diploma



This job post has been translated by AI and may contain minor differences or errors.
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