Job Description
Company Description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!
We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status,nationality, political opinion, union affiliation, social or ethnic origin.
Join us to bridge your dreams and unique ideas within an organization that believes in People !
Job Description
- Secure a consistent, seamless positive customer experience through all channels by ensuring that department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
- Lead and communicate the commercial calendar and store activity plan to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals.
- Secure the vitality of the IKEA store and IKEA website in all media by working closely with store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently.
- Ensure a qualitative and efficient implementation in store through clear communication and secure that all functions take responsibility for delivering their part.
- Know local market potential and work with team and other functions to ensure the IKEA Brand is relevant locally throughout the different sales channels.
- Possess excellent knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and local store competitors. Use this information to add to, support and drive the store commercial calendar.
- Act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback.
- Analyse activity performance: identify successful activities, solutions and ideas, and use this information to improve the planning of future activities.
- Understand the impact of actions and activities on the financial results of the store and know which results you have influence over.
- Understand the IKEA social and environmental commitments and know how we can contribute to sustainability.
Qualifications
- Business-minded and result-driven with a customer focus.
- Self-reliant and motivated with a proven ability to work as part of a larger team and cross functionally.
- Good analytical skills.
- Ability to read and communicate in English.
Additional Information
A few more details for you
This position is full-time and is located in Kuwait.
Please send your CV in English and tell us why you would be a good fit for this role.
