Retail Executive

Key Responsibilities:

·Greeting and welcoming customers who visits the COMPANY retail center.

·Communicate with customer, understand the need, propose the right product and provide the price of Service.

·Prepare Airway bill and invoice for package as per the COMPANY standard airway bill creation procedures.

·Ensure proper packaging, weighing the package, labelling and inspect the contents to ensure that they are not restricted or prohibited for the mode of transportation.

·Ensure customers are updated on COMPANY liability of carriage and or Insurance is offered/sold to the customer.

·Understand and abide by the Retail discounting policy and maintain proper approvals and records for any additional discounts offered.

·Ensure cash and card payments are processed and receipt are raised and given to customers

·Ensure daily cash collected are remitted to finance on a daily basis

·Prepare necessary manifest for any shipments received /handover from/to the operation/courier

·Delivering of Hold at location shipment to customers.

·Ensure to verify identity of the customer receiving the package with the details mentioned on the airwaybill, copy of identification to be retained and filed.

·Ensure Proof of delivery (POD) is physically signed and other information is properly filled by the

·receiver of every shipment delivered from retail.

·Ensure proper filing of all retail document’s as per COMPANY procedures and maintain all the File register and archiving as per policy.

·Ensure all HAL shipments are scanned daily and are moved as per Day trays or racks

·Ensure scan compliance is maintained as per standards by having all appropriate scans performed at the retail center (Proof of Pick up , HAL, re-route, refused, RTS, comments, retail PMX, etc.)

·Ensure necessary retail supplies are maintained and ordered as per the minimum and maximum levels.

·Ensures any marketing or retail promotions are displayed and promoted to walk in customer as per guidelines provided.

·Ensure to provide any daily, weekly or monthly report assigned on a timely manner.

·Ensure cross selling or upselling product and services to achieve the retail cash targets.

·Ensure all retail equipment’s are carefully handled and is in working condition at all times. Any

·equipment failures need to be reported and repairs or replacement need to be coordinated on a timely manner.

·To accommodate, log and or escalate customer complaints to the relevant departments and ensure customer satisfaction.

·To handle all retail tickets and ensure closure of tickets with resolutions as per set standards and targets.

·Ensure the cleanliness, safety and security of the retail at all times.

·Report any incidents at the retail to the immediate supervisor and prepare the incident report

·Perform any other assignments as required/requested by your supervisor or manager.