Achieves after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the brand image.
Contributes to general store activities, thus ensuring maximum customer satisfaction and alignment to the style and qualitative standards of the brand throughout the sales and after-sales process; Takes full advantage of all contacts with customers in the store and promotes both the brand and the product.
Participates in the inventory and knows the warehouse’s stock count of the assigned products thus maximizing sales.
Reorganizes the products at hand displayed and ensures that they are displayed properly in his/her department.
Welcoming and recognizing regular customers, understanding customer’s needs, presenting and adding value to the product range, while demonstrating, recommending and contextualizing the products available.
Checking customer requirements while the product is being tried and responding to any further requests, in addition to promoting complementary, additional or differential sales.
Guarantees the constant tidiness and cleanness of the store, follows-up on orders taken, and deals with complaints, with the support of a manager, if necessary.
Stays up-to-date on all the product range in the store, with in-depth knowledge of all the products in the assigned product range.
Understand KPI’s value in order to close the sale in a positive way.
