Senior Account Manager

Kalaam Telecom aims to deliver tailored B2B digital transformation solutions that disrupt the

GCC technology sector. The leading Pan-Arab managed solutions provider for digital

transformation with over three decades of accumulated experience, Kalaam is the preferred one

stop destination for agile and cutting-edge digital solutions, tailored for SME’s, large enterprises,

wholesale business segments and government bodies– with sector specialized consultancy and

expertise.

Kalaam Carrier Solution is the fast-evolving core backbone of Kalaam group aimed to provide

best-in-class infrastructure, fastest routes, low latency connectivity services from our combined

network.

Job Purpose:

This position at Zajil / KEMS Telecom needs to have and execute analytical thinking, business

planning, commercial awareness and acumen, focus, influence and impact, resourcefulness,

account management, coaching, concern for achievement, people development within the

department.

Job Functions:

 Identify prospect business opportunities and evaluating their position in the industry,

researching, and analyzing sales options.

 Meet and exceed sales target by recommending new opportunities and creating

renewed business by good account management.

 Conduct frequent follow-up on the prospects, negotiate and close the deals. Submit

proposals on a timely manner.

 Focus and promote new services and products by establishing contact and developing

relationships with prospects.

 Maintains relationships with existing clients by providing support, information, and

guidance to ensure renewed business opportunities.

 Ensure receiving approved contracts for services provided against email approvals &

LPO basis.

 Create & Co-ordinate and conduct meeting request with Pre-sales Engineers &

Customers & site visit with Pre-sales engineer / IT Staff

 Record & update business leads and qualifying opportunities in CRM

 Review & monitor Lead to order closing cycle time in CRM

 Exert maximum efforts to avoid cancellations and resolve issues with clients.

 Identify service improvements or new services by identifying industry trends, market

activities and competitors.

 Follow-up on outstanding / pending commercial invoices for Strategic Customers

 Communicate customer complaints received from the Customers to CRD

 Timely submit Management Approved contracts to Customers

 Process Service Cancellation requests in the system without undue delay

 Prepare & submit business case study request to BD for new POP Node establishment.

 Recommend Revenue achievement from each of the established POP Nodes & report to

Assistant Manager.

 Maintains professional and technical knowledge by attending educational workshops;

reviewing professional publications; establishing personal networks; bench-marking

state-of-the-art practices; participating in professional societies.

 Maintaining up-to-date customer database

 Prepare/Renew/Cancel POP Node contracts with Real Estate Owners & Service

Contractors

 Prepares business forecasts by collecting, analyzing, and summarizing information

assigned by CCO / Assistant Managers