· Prepare and repair Job order/Card for customers requested work and advise on repair cost.
· Obtain signature for requested work and complete vehicle condition check (inside and out).
· Schedule service appointments and receive vehicle information.
· Follow up with the workshop and advise customers of any delays.
· Inform customers on vehicles that require road test diagnostics.
· Obtain costs for parts and labor and inform customer of additional work required and of any delay that would be caused.
· Prepare invoice; check all details have been filled in inclusive of any sublet repairs and consumables that must be charged.
· Explain and advise customer of any notes that have been written from the workshop.
· Advise customer of any active marketing promotions.
· Deal with customer complaints within given company policy limits.
· Any other requirements for department head it is from your responsibilities
The late 50’s were seminal in that a number of multi-national companies began to explore the Kuwait market to harness the business potential offered by the discovery of oil in late 30’s which in turn, set the trend for a speedy economic revival in the country. One business that made early inroads was the automotive trading. Having realized this enormous potential, Late Abdulaziz Al-Ali Al-Mutawa, one of the most prominent personalities in Kuwait founded a Company in the year 1951 to sell automotive products. With a humble beginning in 1951, ABDULAZIZ AL-ALI AL-MUTAWA GROUP today, has grown itself into one of the most successful business conglomerates in the State of Kuwait. An associate entity called AL QURAIN AUTOMOTIVE TRADING COMPANY was established in the year 1984 to take on the ever expanding business activities of the Group. The Al-Qurain Automotive Trading Company has a Paid Up Capital of KWD 10,000,000. Buoyed by the success achieved through rapid expansion, NATIONAL AGENCIES GROUP was established in 1997 as a subsidiary of Al Qurain Automotive Trading Company exclusively for the purpose of marketing KIA Motors products from South Korea. Long term vision and the sound business ethics pursued by the Company helped in swiftly acquiring a number of franchises and agencies from world renowned Brands. The reputation that has been built over the years by the Company in delivering its promises both with the local business clients and the foreign principals has always been the cornerstone of our success. While the principal activities of the Group revolve around automotive business, the Company is equally committed to seeking new opportunities in emerging markets both locally and internationally to realize its intended diversification programme.