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Responsibilities
•Perform installation, configuration, servicing, and preventive maintenance of Copiers/Office MFPs, Printers, Production Printers, Large/Wide Format Printers, and Cash Counting/Sorting Machines.
•Ensure all customer service calls are attended to within four (4) working hours, in line with service level commitments.
•Diagnose, manage, and resolve technical issues efficiently and in accordance with supplier technical guidelines, ensuring cost-effective solutions and maximum customer satisfaction.
•Attend technical training programs and continuously upgrade technical skills to maintain a high level of competency and product expertise.
Job Requirements
Educational Qualifications
Education Degree
: Diploma
Major
: Electrical Engineering, Basics of Computer and Networking
Experience
Years of Experience
: 2 - 5 Years
Field of Experience
: Technical experience in Office Automation - Printing Industry for major brands like Konica Minolta, Sharp, Ricoh, Canon, OKI, Roland, KIP (Office MFPs, Printers, Production Printers and Large/wide Format Printers).
Skills
• Technical experience in Office Automation - Printing Industry
• Excels at Customer Service
• Demonstrates strong interpersonal skill
• Willingness to learn new products & services
• Proficiency in Microsoft Office and Adobe software
Other Requirements
Gender
: Male
Age
: 25 - 35 Years
Preferred Language
: Arabic, English, Hindi
Duty Shift / Timings
: One Shift / 8:00 am - 4:00 pm
Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait with presence in 8 countries. With a workforce exceeding 15,000 employees in over 40 Group companies and affiliations with more than 200 international brands, Al Mulla Group has operations in the following fields: Automotive distribution and servicing Engineering Rental & Leasing of Vehicles and Heavy Equipment Insurance Manufacturing Consumer & Corporate Financing Investments Security Services Money Exchange Office Automation Engineering Products Distribution Healthcare Real Estate Education Travel Cargo Services The Group's geographic footprint spans across the Middle East and South Asia with operations in Kuwait, Iraq, Oman, Bahrain, the UAE, Qatar, India and Egypt.
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