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Job Description
The Service Advisor plays a crucial role in ensuring the efficient operation of our Quick Service & Tire Service Center. They are responsible for managing customer interactions, assessing service needs, and coordinating service jobs with our team of technicians and mechanics. The Service Advisor is instrumental in achieving service targets, resolving customer issues, and optimizing resource utilization.
Role & Responsibilities
1. Customer Interaction: Greet and assist customers in a friendly and professional manner. Listen to customer service requests and concerns attentively.
2. Service Assessment: Assess customer vehicles and service requirements accurately. Conduct preliminary inspections and recommend appropriate services.
3. Job Allocation: Assign service jobs to the team of technicians and mechanics based on skillset, workload, and job complexity. Ensure efficient bay allocation.
4. Service Targets: Work towards achieving daily, weekly, and monthly service targets by coordinating job schedules and optimizing resource utilization.
5. Quality Assurance: Monitor service jobs to ensure high-quality workmanship, adherence to service standards, and timely completion of tasks.
6. Issue Resolution: Address customer complaints, concerns, or issues promptly and professionally. Collaborate with the team to resolve any service-related problems.
7. Documentation: Maintain accurate records of customer interactions, service job details, and vehicle information. Prepare service invoices and documentation as needed.
8. Technical Knowledge: Stay updated on automotive service procedures, service offerings, and product knowledge to provide accurate information to customers.
9. Team Collaboration: Work closely with technicians, mechanics, and other service team members to facilitate smooth service operations.
10. Customer Education: Educate customers on the importance of regular vehicle maintenance, safety, and service recommendations.
11. Resource Management: Optimize bay and resource utilization to maximize service efficiency and minimize wait times.
12. Safety: Ensure compliance with safety protocols, including the use of safety equipment and the maintenance of a safe and clean working environment.
13. Continuous Improvement: Identify opportunities for process improvement, customer service enhancement, and cost control. Share feedback with management for consideration.
Employee Benefits:
KAPICO Group is managed and guided under the direction of the Board of Directors, whose purpose is to maximize long-term value for our stakeholders by responsibly addressing the concerns of our employees, business partners, the communities and governments where KAPICO has operations and does business. In fulfilling its duties, the Board oversees the corporate governance of KAPICO, oversees and advises management board in developing our financial and business goals, and evaluates management's performance in pursuing and achieving those goals.
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