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The Enterprise Products and Services Team Leader is responsible for leading the design, development, and lifecycle management of product and service offerings within the B2B Enterprise unit. The role drives product strategy, innovation, and revenue growth while managing and coaching a team of specialists. The Team Leader ensures effective roadmap execution, strong performance against targets, and alignment with Zain’s overall enterprise strategy and customer value proposition.
Responsibilities:
Responsible for defining, managing, and evolving the enterprise product and service portfolio (end-to-end product lifecycle) to drive revenue growth, profitability, and market leadership.
The role bridges commercial, technical, marketing, and delivery teams to ensure scalable, competitive, and customer-centric enterprise solutions.
Supporting enterprise sales with solutions that meet the needs of large corporate, government, and SME customers.
Define and manage the B2B product roadmap aligned with enterprise customer needs and corporate strategy.
Ensure clear value propositions, pricing models, and commercial structures for all products.
Continuously assess portfolio performance (revenue, margin, penetration, churn).
Lead development of integrated solutions across (Mobility, Fixed Connectivity & Managed WAN, IoT, M2M & Digital Platforms)
Work closely with technology vendors and partners to build differentiated offerings.
Collaborate with Sales, Presales, and Marketing to define go-to-market strategies.
Enable sales teams with product training, pricing and proposals.
Monitor market trends, competitor offerings, and emerging technologies.
Set objectives, KPIs, and performance targets.
Foster a culture of innovation, accountability, and customer focus.
Lead, coach, and develop the Products & Services team to ensure high performance and capability growth.
Allocate tasks, manage priorities, and ensure timely delivery of initiatives.
Foster a culture of innovation, ownership, and collaboration.
Support succession planning and skill development within the team.
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities.
Experience in B2B / Enterprise telecom or ICT products.
Strong understanding of enterprise Mobility, connectivity and digital services
Proven experience leading cross-functional teams.
Strong commercial, analytical skills.
Strategic thinking with execution focus
Strong communication & leadership skills
Education Level/Major:
Bachelor’s Degree required in Business, marketing or a related field
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