Call Center Agent

Join our dynamic team as a Call Center Agent in the bustling heart of Beirut, Lebanon, where you will play a crucial role in delivering exceptional customer service in the catering and food service industry. This position is perfect for individuals who thrive in fast-paced environments and are passionate about helping others. As a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are met with professionalism and efficiency.

We believe in fostering a supportive work atmosphere that encourages growth and development. You will receive comprehensive training to equip you with the necessary skills to excel in your role. Our team culture is built on collaboration, where your ideas and contributions are valued. With opportunities for career advancement, you can envision a future where you can evolve into leadership roles within our company.

As a vital member of our team, you will not only enhance your communication and problem-solving skills but also gain insights into the food service industry. We are committed to your professional journey, providing ongoing training and mentorship to ensure you have the tools you need for success. If you are ready to embark on a rewarding career path, we invite you to apply and become part of our family.

Responsibilities:

1. Handle incoming calls from customers with inquiries about our catering services, ensuring a high level of customer satisfaction through active listening and effective communication.
2. Document customer interactions accurately in our CRM system, utilizing attention to detail to maintain comprehensive records for future reference and follow-up.
3. Resolve customer complaints promptly by identifying the issue and providing appropriate solutions, showcasing problem-solving skills and a customer-first mindset.
4. Collaborate with team members to share insights and improve service delivery, fostering a cooperative work environment that enhances overall team performance.
5. Participate in regular training sessions to stay updated on our service offerings and industry trends, ensuring you are well-equipped to provide informed assistance to clients.
6. Assist in the development of FAQs and scripts to streamline customer interactions, demonstrating initiative and creativity in enhancing operational efficiency.
7. Monitor customer feedback and suggest improvements to management, contributing to the continuous enhancement of our services and customer experience.
8. Engage in upselling opportunities by identifying customer needs and promoting relevant services, thereby driving additional revenue for the company.
9. Maintain a positive attitude and professional demeanor at all times, representing the company’s values and commitment to excellence in every interaction.