Job description
About UsMr. Handyman of West Calgary is a professional home services company specializing in residential and light commercial repair and maintenance. We operate with defined systems, clear standards, and a strong focus on customer experience and operational discipline.This is not a call-centre environment and not a casual role. We run a structured operation and expect professionalism, accountability, and consistency.Role OverviewWe are looking for a high-quality remote Customer Service Representative who can confidently manage inbound and outbound customer communication, schedule jobs accurately, and support our field team.You will be the first point of contact for our customers. How you communicate matters. Attention to detail matters. Following process matters.Work Schedule (Read Carefully)Monday to Friday8:00 AM to 5:00 PM Mountain Time (Canada)1-hour unpaid breakFully remoteImportant for international applicants:Mountain Time is 9 hours behind Lebanon.This role would require working approximately 5:00 PM to 2:00 AM Lebanon time.Apply only if this schedule is realistic and sustainable for you.Key ResponsibilitiesAnswer incoming calls and emails professionally and confidentlySchedule service appointments accurately using internal systemsCollect clear job details and set proper customer expectationsCommunicate effectively with technicians and managementUpdate job notes, customer records, and follow defined workflowsHandle customer concerns calmly and professionallyFollow scripts, processes, and systems — while thinking critically when neededIf you thrive with structure and accountability, you’ll do very well here.CompensationCompensation will be based on experience, skill level, and overall fit.We do not list a fixed salary.Instead, shortlisted candidates will be evaluated based on value, not just cost.How to Apply (Important)When applying, you must include the following:A brief introduction about yourselfYour salary expectations (monthly or hourly, in your preferred currency)Confirmation that you can work 8:00 AM – 5:00 PM Mountain TimeA short explanation of why you believe you would be strong in a customer-facing roleApplications that do not include salary expectations will not be considered.
Skills
What We’re Looking ForYou must have:Excellent spoken and written EnglishStrong phone presence and professional communication skillsHigh attention to detailComfort working with CRM systems and basic technologyAbility to work independently without constant supervisionReliable internet, headset, and a quiet workspaceNice to have (not required):Experience in home services, trades, or schedulingExperience working remotely with North American companiesWhat This Role Is (and Is Not)This role IS:StructuredProcess-drivenCustomer-facingPerformance-basedThis role is NOT:A casual virtual assistant roleA flexible-hours jobA position with constant hand-holding
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