IT Helpdesk

Responsible for supporting internal users and provide prompt responses to questions from employees.

Diagnose and resolve problems related to operating systems, mobile and handheld devices.

Install, implement and administer new applications on client computers.

Perform duties in accordance with Malia Group policies and procedures.

On IT Support

• Provide technical support for all employees’ incoming requests related to computer hardware and software (computer crash, projector problems, malfunctioning applications, mobile applications, handheld devices...)
• Handle all maintenance related matters for PCs and Laptops in addition to formatting PCs/Laptops to the latest Operating system of Microsoft & Apple
• Install, modify and repair computer hardware and peripherals (printers, fax, scanners, and phones) 
• Install, modify and repair application on client computers upon users’ request
• Support and resolve all network technical problems for layer 2 network peripherals (small access points, routers and switches) and for Internet connection availability
• Coordinate with supervisor for any query of deleting, adding and modifying computer and usernames in order to ensure IT policies and procedures are applied
• Ensure accurate inventory information on company assets and validate that equipment are registered on the Inventory Application and updated
• Take all steps possible to ensure that all users have read and understood Organization’s IT policies

On System Administration

• Handle the release of Emails on the Email filter
• Escalate incidents to System Administrator after several retries
• Support company’s servers and continuously ensure their proper functioning
• Install, configure and administer applications on the virtual servers
• Perform health maintenance for newly installed applications