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Role Summary:
The incumbent is responsible for managing the collection of client dues and client follow-up.
Main Duties
• Collect client payments
• Reconcile daily cash receipt after end of day
• Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator
• Report counter readings to Account Manager or Collection Coordinator
• Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager
• Report client issues to Collection Coordinator or Account Manager when needed
• Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate
• Respond to ad-hoc requests in a timely manner
Qualifications:
• Lebanese or Technical Baccalaureate (BT)
• Fluent in spoken and written Arabic, with basic foreign language knowledge
Technical knowledge, skills & abilities required:
• Familiar with functionality of PDAs
Soft skills required:
• Honest and trust-worthy
• Attentive
• Good customer service skills
• Flexible and able to work to tight deadline.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.